Blue Diamond - Jewelry, Coins, Designer Handbags & More — Local services in San Antonio

Apparently I drove across town to be insulted. Took a visit to their store to see what things were about. Had hoped to become a buyer and not likely a seller. Still I bought a mix of things in to get an idea on the store. On arrival I was told how amazing they are with some memorized lines - this guy was clearly on autopilot and not interested in me being there. Was told how I can educate myself - without any idea of my background. And no I didn't ask to be educated. Once this person full of assumptions about me realized I would not be a seller - I felt he had become impolite and insulting to get me to leave. Repeatedly told about silver after I clearly said my only interest is in gold and diamonds. That I do not like silver. At a glance was told my "silver rings" would probably go on their "bid board" which was for their undesirable silver pieces. They were both diamond wedding sets. Surprisingly, I was still curious about the auctions to see if I would be a buyer...one bad apple doesn't mean the whole tree is bad right? Well, that didn't go well because he simply decided he was done talking to me and walked away. This place isn't a specialty shop - they don't sell piece by piece with consideration to anything...they sell in bulk and could truly care less about you unless you're a bulk seller or buyer. More of a processing plant with a store front. Lastly, I do have a decent eye for jewelry - it is my background and frankly my obsession. Be cautious with this place. There were few showroom pieces and the rest mostly very worn estate sale trinkets. If anything the customer service that was lacking simply highlighted their inability to be professional or trusted. Please note if you are in the business of buying and selling - if you want to be successful...don't judge and assume based...

I've dealt with a lot of coin shops and pawn shops in the San Antonio area...in my experience, the Jewelry Exchange and Auction is "head and shoulders" better than any of the others.

About a year and a half ago I wanted to sell some silver coins. I called five stores/shops that I found in the phone book and online, and asked what they would give for my coins. David at The Jewelry Exchange was the most approachable, most willing to give me the time of day, and he offered the best rates for my coins.

That first encounter was so pleasant, I've kept on going back, practically on a weekly basis, to buy or sell gold and silver coins and jewelry and to bid on a wide variety of items at their weekly auctions. From time to time I've double-checked their prices/rates to make sure they're still the best...and they always are. I even bought a diamond from their available inventory at a fraction of the cost of comparable stones from the "discount" jewelry chain stores. And I’ve been able to buy a whole range of items at their auctions at much-lower-than-retail prices.

The thing that stands out the most to me is David and Adam's consistent, positive approach to dealing with customers. A wise person once told me that the best way to determine a person's character is to see how that person deals with correcting one of their mistakes (everyone makes mistakes). I've bought hundreds of items from them, and they have made two mistakes (...not that I'm counting...it's just that they are rare events). In EVERY instance David and Adam have graciously addressed the problem, to my benefit, in a truly positive manner. David's and Adam's positive approach rubs off on their employees, as well. It's always a good experience to walk into their store...I recommend them...

In response to your reply regarding my review, I stand by exactly as I had previously stated. Let me refresh your memory, if I may. Brown paper bag. Inside this brown bag, I produced several $1 (blue stamp) , $2 (blue stamp), $5 (red stamp), a $1 dollar bill with big block letters , somewhat identical to the one on your website. I also had several 1800 Lady Liberty coins , a few Jefferson half dollars, Mercury dimes and about 7-8 other very rare coins. I am sure you now remember ,because once I had told you of my Mother's recent passing, you told me to take pictures of everything in my family's house, send pics to you and you'd let me know what you be interested in. I did not follow thru with your request. You told me those coins were only worth face value, and offered me $40.00 . Being the position your business holds within the community, your honesty and guidance is deeply sought out by individuals like me, trusting that we don't be taken advantage of when we walk into your store. Thousands of dollars I held in that brown bag, and you offer me $40.00 ?? You took advantage of the situation , and if honesty is what your business is based on, then in your reply,you mentioned making it right ........ I WILL VISIT YOUR STORE, AND HOPEFULLY YOU ARE A MAN OF YOUR WORD,and if so then I'd be willing to remove my review, and in replace of it, a new review stating that you're a man of HONESTY,LOYALY,& INTEGRITY. I also have a few more coins I know you'd be interested in as well, rare is an understatement. I have one request . Edit your reply where you indirectly call me a liar as if my review holds no more value than the mere pocket change you insinuated I walked into...