Iron Horse RV Specialists — Local services in San Antonio

Took my bus in for some basic repairs on 1st visit.

"Fix the aqua hot"

I go back to pick up my fixed unit but the electric element was never replaced. And you better believe they charged me labor for fixing what should have been fixed the first time. Epitome of "half way."

"fix the awnings"

Arrive a few hours away and the corner pieces where never secured, so cloth coming out again. Half way repair. They charged me labor to finish the job upon second visit.

fix the air level system

They diagnosed the issue and did repair. Could not complete until my return visit, which was why I went back to begin with.

service the engine and generator

They did service the engine, but neglected the generator. "When you bring it back, we will do that too, sorry."

"can u install these batteries for me?"

Sure thing.....except the lady agreed to something the store has a policy against. Thankfully they honored her word on that particular issue and resolved.

SECOND VISIT:

My coach was with them for I think a month or better as they finished up the several issues....I head back to pick up and as I'm leaving, I put the bus in park in order to hook up my tow car. But the bus is still moving while in park!

I honk my horn and eventually the guys staring at me come to the window. I explain the brakes are not working (even tho I had requested in my initial in person walkthrough that the tires/brakes be checked before our long trip.) sadly, I didn't put that one in my several emails and they deny I ever said or requested it. #convenient (I then insisted all further communication be via email for their accountability moving forward.)

Anyway - I yell out the window that the brakes don't work and the mechanic says "well it ain't supposed to do that." Insert blank stare.

So not only did they not check - apparently no one noticed the brake issue while driving the rv back and forth from the shop to the parking lot several times. That blows my mind.... But maybe we let that slide. Everything else has been half way so this shouldn't surprise me…but benefit of the doubt: MAYBE it didn’t break until I drove it off the lot and there’s no way anyone else could have noticed.

THREE MONTHS LATER:

It took a while for the parts to arrive to their credit, communication is at least clear by this point. But I left the shop and drove to tyler, tx. When I parked I noticed oil leaking from my tire. I immediately head to a new shop and as you can see, iron horse put new calipers, brakes, drums, etc but REUSED THE OLD SEALS! 😨 My coach could have caught fire. My wife and daughter who live here full time could have been injured - all because of half way work. Now my brakes and calipers must be replaced due to oil and heat marks from insufficient work. I’ve only made it a few hours away and I’m having to pay for a whole job to be done over again. As full time missionaries - this hurts.

If you need basic stuff that is easy to inspect / iron horse is your shop. If you need important stuff done all the way, my current take is: run.

Either they're incompetent or dishonest. I hope it's just some bad mechanics...the owner seemed like a man of integrity. San Antonio doesn’t have many places, so if you go to iron horse, ask to talk specifically to Raymond. He knows what he’s talking about.

Addendum: zero exaggeration here. At best, I didn’t include every detail. If you read this review and need a good recommendation, shoot me a message for quality recommendations.

Take out every other detail except the tire work…and you’d still be left with problems. BTW - 3 truck shops quoted me the same job for a third of the price and 1/10 of the time. If it had been safe to drive, I could have saved a...

We are women, traveling alone, and discovered, the second day into our trip, that we had no hot water from the AquaHot, in my brand new Entegra Reatta XL. After spending two hours on the phone with Entegra Customer Service, and running several tests, at the direction of the service representative, it was determined that our issue was mechanical. We were referred to Ironhorse RV, in San Antonio as they are a certified AquaHot service center. We spoke with Gina, who was extremely helpful and arranged their schedule to accommodate us as we were to arrive in San Antonio. We arrived before they opened and they moved our coach right into position to get right on addressing the issue. In addition to the AquaHot issue, I let them know that I had had an issue with my utility trailer, in that the wiring had somehow gotten shredded during our drive and we’re completely inoperable, making us illegal. We had also gotten a message on our dash, the night before, while driving from Dallas, that we had an overheated tire, warning us to stop immediately. We wound up spending the night in the HEB parking lot, on the south side of Austin so the tire could cool down completely. After explaining all of this, they immediately put three different techs on my coach and had all three issues wrapped up and corrected before 11:30AM, and sent us on our way. Bottom line, Ironhorse RV, and their entire crew, are the nicest, most professional, and talented, not to mention caring group of people that I have ever had the pleasure of meeting and working with. I am so very grateful and appreciative for their help and I wouldn’t hesitate to go to them for all of my RV needs!! I only wish they had a branch back at home!!! Thank you all for all of your help...

Took my motorhome by to get a replacement windshield motorized shade as mine had the motor go out. Wanted an MCD and saw that Iron Horse was listed on their website as an authorized agent of theirs. I had already done my homework and knew what it entailed. Iron Horse took out my old unit and tried to fix it but said motor was bad. I knew that already, said they needed to special order the new shade and would take a while. I knew that too! I told them I wanted the same style and color as I already had in the coach. Paid a deposit and took my coach home. About a month later I called them to see where the shade was and they checked and told me it was in. Great, made an appointment to bring it in. On appointment day I got up at dawn and drove the 50 miles in and was told I had to wait about 4 hours before they could get to it! So much for keeping appointments. After it was finally installed I settled up and the cost was a lot more than MCD quoted me if I had taken it to them in Dallas, but I paid. Went out and noticed they had installed two new switches to control the two shades. MCD said that wouldn’t be necessary but Iron Horse said it wouldn’t work without them! Well okay, what about setting the upper and lower limits I asked? Oh, there is no such thing on this model they replied! What, MCD says the windshield model comes standard with that. Okay, well, why isn’t there a tail flap on the windshield blackout screen then? Oh, well we didn’t order that! What! I wanted what I had before. No luck, it’s done. Not friendly, not willing to backup their work, I’m out $1800 and didn’t get what I ordered. Never again, not another dime with...