Jack in the Box — Restaurant in San Antonio

Went by there a few weeks ago, midday, and it was locked up tight. No signage, no explanation. Just closed. Went by again last week and the staff didn't understand what I meant when I asked for either tiny tacos, or a 32 oz Diet Coke. I think they need better management and more training. Food's good, though.

Update: Lost a star. Went by with my father about 5 pm. One car ahead of me in the drive-thru. Waited 5 minutes for that car to pull ahead to the window. Pulled up to the box and was told he'd be with me in a minute. Not 'welcome to JitB, I'll be with you in a moment'

Not starting off well. 3 minutes later asks me what I would like. I order 2 orders of tiny tacos, both with extra sauce & a spicy roost fries. He says 'want anything else?' I tell him no, and he says the total and pull to the window.

We pull up. He's standing there in my line of sight chatting with another employee, who I think was supposed to be cleaning. 6 minutes go by without him acknowledging our existence. Finally the girl puts down what she's cleaning, walks to the grill, gets our bag together, opens the window, hands me the bag, and mutters (I think) have a nice day, as she's turning away.

I think about it for a second, and then wave the credit card I've been holding, for probably 8 minutes now, at her, and ask if she would like me to pay. She kinda blinks at me and exclaims, 'you didn't have her pay yet?!?'. I'm assuming, she meant to direct that at him as he stood next to her fiddling with the register. She glared at him, took my card, paid it out, gives me a mortified 'thank you' and closes the window.

We drove home. I opened the bag and pulled everything out. 2 tiny tacos, a very miserly portion of roster fries with 4 chunks of chicken & 2 jalapenos in it. Since dad and I were splitting it, we each got 3 bites worth. Definitely not worth the price...

Oh, and 3 sauces for 30 Tiny tacos.

Not impressed, at all. For 20 minutes in a drive-thru with only one other customer, I feel like we deserved dinner and a show, just not the...

If I could give no stars I would! This is the worst Jack in the Box I have ever been to. Don't go late at night because you will get no help in drive thru. Apparently they are too busy smoking weed and screwing of taking care of customers to do their jobs! We drove up, 1 car in front of us, car was done we went to order. Nobody said anything, we waited a minute or two, still nobody asked to take our order. We said hello anyone there, nobody answered. We honked our horn a few times and nothing. I got out of the car to see what was going on at the window, car in front of us still getting food, but still nobody answered to take our order. Finally car left, we couldn't go back or forward we were blocked in by cars. Drove up to window, nobody there, finally an annoyed looking lady walks up and claims there computer is down they can't take orders at drive thru, lies because we heard them taking order of car behind us. Not sure why they refused to take our order in the first place. We did not order at the window with the lady that looked annoyed for us being there, we left and went to a different food place. The people that work the night shift are very unprofessional at this place, never going back. Owner needs to fire those trashy people. Do not go to this Jack...

Worst experience I've ever had at a Jack In The Box. First time at this location, and I won't be back. Came through the drive- thru @ 11:20pm, Sat, April 29. I noticed they weren't using the drive-thru speaker. So, when I got to the window, I let them know I had ordered through the app. The girl promptly handed me my drinks and a sealed bag. Started to head home and had a funny feeling, so I checked the bag and realized half my order was missing. So I turn around and get back in line. I tried calling multiple times to let them know about the issue in advance, but I just got a busy signal. At one point, the line wasn't moving and I hear honking, and I see a mini-van parked in front of the speaker, so I hop out to let them know it isn't in use, and the driver is asleep! There was no one in front of him. No one had taken any initiative to talk to him through the speaker or find out why there was a long, unmoving line. One eternity later, I got to the window and the girl started to give me a total, b/c they were finally using the speaker- starting with car behind me- I explained my situation, waited for my order, made sure to check it before driving away, and still almost got jipped 2 tacos. Left @ 12:50am. An hour and a half. For 2 munchie meals....