Trudy's Hallmark Shop — Local services in San Antonio

I had extremely poor customer service from the manager Twila Bowles at this location. I was in the store shopping for my friends who were looking for a certain item which I had found for them. The young female associate was very helpful and put them at the register for me under a still shopping sign so I could shop around more in the store. I was also waiting for my friends to send me the money so I can buy their items. I was only in the store maybe 10 min and standing right next to the register the whole time. The young male associate came up to me to let me know there was a limit per person on these items despite there not being any signage in the store to reinforce that rule, or that no other employee had stated this before. It was only at the time the manager Twila was already selling them over the phone he felt it was necessary to tell me this. The manager Twila neglected to tell me anything or even speak to me for that matter. She went ahead and took it upon herself to take items from my still shopping pile and sell them over the phone to other people. At this point she still hasn’t spoken to me or let me know their “1 per person rule” that was so conveniently enforced when she saw I was buying them. I had to just stand there and wait for her to sell the items I was just about to purchase. She then was extremely rude and didn’t know how to communicate like a manager at all and kept telling me she wasn’t going to sell them to me and she can enforce this “1 per person rule” any time she pleases. I was absolutely shocked to receive this kind of treatment here. These weren’t even for me but for my friends. Extremely disappointed in her customer service and the fact she felt she didn’t need to tell me anything before she started selling the items to other people. I will not be back to shop here again. Every other hallmark has been super helpful and this store is not that at all. I called the same day for the DM’s phone number to let them know the service I was given and the young gentleman assured me he would call me back with the number and it’s been two days and I haven’t received any phone call or any apology for the way I was treated. Not sure if this was personal but the manager Twila did not give any apology or try and remedy the situation at all. I was finally able to buy a few of the items that were left after she knew she had messed up and could have handled that situation better. I will be talking with corporate on...

Bad experience with Christmas items

My daughter had purchased a Hallmark Keepsake Magic Cord with a Holiday Lighthouse for me a few years ago saying if I liked it she would buy me more pieces for the setup.I really liked the little lighthouse but I hated the bulky cumbersome cord. I guess we all forgot about it until this year. We happened to be at Hallmark and my husband wanted me to pick out something he could give me for Christmas. I had him get another Holiday Lighthouse that appeared to be part of the same system. We’ll, no, it would not work on that long bulky cord, in fact, we couldn’t figure out how to make it work at all. So I went back to the store to have them show me what I was doing wrong. We’ll, it turns out the cord Ihat I have has been discontinued and I would have to buy another cord at $15 to make the new Keepsake work but that cord would not work with the old Keepsake so I would have to use 2 bulky ugly cords. And then, after apologizing profusely, the young man told me that I could not get a refund on the item I just bought a week before because their policy is no refunds after December 22! What?? The item was unused, still in the box and purchased less than a week before and I can’t get a refund?? December 22?? That doesn’t even allow for getting a present from someone that doesn’t work and needing to return it after Christmas. I have never heard of a more unfriendly customer policy. I gave the store ** only because the young man was so nice and apologetic. The store evidently doesn’t want repeat customers because this will definitely...

This isn't the employees fault since this is, without a doubt, a requirement now dictated from corporate. I used to be, I would go in and they would ask me if I was a rewards member. I could deal with that. Now, they've gravitated to simply asking for your phone number. If you give it to them and you aren't a rewards member they then ask you if you'd like to join. I simply do not do business with a retail establishment that asks me for my phone number from the get-go. I stopped doing business at Radio Shack years ago and stopped doing business with an auto parts place just recently for this reason. Hallmark Gold Crown stores are now...