Thai Chili — Restaurant in San Antonio

I had frequented the old location for years and was happy that the business had been doing well enough to move to a better location. I had hoped that some of their issues would be resolved by their move down the road... they only grew worse. Although the food is typically good, the service and overall business model is very poor. Every time I have ventured to their new location, the food has been slow to arrive and the waitstaff has been sloppy. My visit this past Friday will officially be my last.

It all began when my friend ventured in to ask how long the wait was for two. She was told that we could immediately be seated, yet when I walked in with her (I had been parking) the wait was 20-30 minutes. It was suggested that we sit on the patio instead which we did. After 15 minutes, someone finally came to take our drink order. Our drinks and appetizer were promptly brought out and we ordered. Our waiter checked on us a few times and we could tell he was very busy especially since we could view the inside of the restaurant from where we were seated. After about half an hour, he came to check on us and we asked about our food. Another fifteen minutes, he still hadn't brought it and was visibly distressed. We waited another five to ten minutes and our food still hadn't come, yet multiple people from the normal dining room whom had been seated after us had received their food, and left. I go inside and let them know that if our food was not ready, we would like to just get the check and leave. I had to say this to THREE DIFFERENT PEOPLE as it was clear no one seemed to be in charge. We got our bill, our waiter came to apologize again (NOT his job), we pay and leave.

I place little blame on this particular waiter on this visit and place full blame on management. Service is obviously poorly coordinated, there is little communication, the kitchen is unable to prioritize or function, and there is not a clear chain of command. The fact that management never even offered to pay for my appetizer or even offer their own apology shows how poorly run they are and how little they value their customers.

I will never return to Thai Chili. Lemongrass down Thousand Oaks off 281 is far superior in quality, waitstaff, and management. I would not even recommend Thai Chili's To-Go line as I know it sits for hours and I have seen staff members pick out pieces of chicken from the line with their hands and eat it. Disgusting. BE...

Shame on you thai chili. You definitely lost my business. Apparently this isn’t the first time.

Reposted-

Thai Chili Thousand Oaks. I went out last night to eat at Thai Chili in Thousand Oak and was unfortunate enough to have found a long hair mixed in with my meal. I informed the server and he took the food to the kitchen. When he asked if I would want to exchange it for anything I said “no thanks, kinda lost my appetite.” My fiancé didn’t want to eat her food while I’m just sitting there so we asked for the check and to-go boxes for her meal. When we saw the bill we noticed my food was on the ticket and asked if it could be removed- We were told that all sales were final and charged us for the entire meal.

After a 10 minute wait to speak with the manager/head chef, we were told that all sales were final and no possible hair could have come from the staff because they all have short hair along with other excuses that we were trying to scam them for free food and were bad customers. Let me point out: My fiancé grew up in a family restaurant. And had a lot of experience with people wanting to scam out of food. I did not want him to get that impression from us. I wanted to pay for the food we ate but NOT the food that had hair in it. I had only taken ONE BITE. If it was the last bite and I found the hair I still would have paid for it. But this wasn’t even the case!

We offered to pay the entire bill if they were not willing to offer and compensation and walk away with our business. The manager/head chef laughed in our face then yelled and asked us not to come back. He yelled at his server to charge us appropriately.

Reposted- This practices is malicious. How can you charge food that is contaminated!? I offered to pay for what we ate and the whole meal if he did not want to reconcile! During these times that extra precautions are being made to protect ourselves and others the staff is being lead and trained improperly. The server was apologetic and tried to calm down his head chef but this...

Hello, this is an apology to Thai Chili, as well as their customers who were affected by the recent duplicate charges. Thai Chili had nothing to do with issue as I will explain below. This was all an issue on our side as the credit card processor (Payment Systems partnered with I3verticals). Now I, Aaron D have been diligently working on getting this corrected and once again do apologize for any customers’ that has been affected. Between the dates of 2/23/15 and 3/24/15 there was a setup issue that did not allow Thai chili to get funded for most of the MasterCard transaction that where processed. Therefore, a project was started to get the merchant (Thai Chili) paid for their missing transactions. However, after the project was completed and the missing transactions were processed, we realized that a number of cards were duplicated. I am currently in the process of reversing the duplicate charges. This is a top priority and we should have everything resolved within one business day. Once again, we would like to reiterate that these issues absolutely had nothing to do with Thai chili or their practices, as they are one of our great customers. If you happen to see a double charge on your account between these dates, please reach out to Ms. Nikky at Thai Chili. Ms. Nikky, will provide you my contact information so I can explain and apologize directly to you and make sure you refund is processed in a timely fashion. As stated before, I have been working on resolving this issue since day one and have found most the duplicate. Therefore, we will be processing the refunds tomorrow, in which you should see the money coming back to your account in the next few days. Once again, please accept my...