Chaparral Motorsports — Local services in San Bernardino

Please, please, as a long term customer of over 20 years - Fix your inventory system. It's absolutely killing your retail store.

There's no way to distinguish between 'in-stock' in the store, and 'in-stock' at the warehouse across the street. There's no way to know if something is on an actual shelf, and when something IS on the shelf, oftentimes the sizes listed as in-stock are not actually available on the rack. They are in the warehouse.

This makes it nearly impossible to actually shop in the store or find the right size, its roulette.

When you do make an order for in store pickup, again the inventory system cannot distinguish what is actually in-stock, so if an item is at the warehouse ( across the street!) it might be DAYS before it's pulled and ready to pick up.

How could this be WORSE? Because the item is not being shipped through the shipping system, THERE IS NO ORDER PICKUP NOTICE. There is no part of the store's process where they reflect that the item has 'shipped' from the warehouse to the pickup area, because the 'shipped' status is tied to printing a mailing label. Not only do you not know if the item is actually in stock, but you also have no idea if it is actually ready for pickup. I have gone to pick up an order and been turned away, I have friends who waited weeks for a shipping notice so they could pick up an item not realizing THERE IS NO NOTICE.

I get that most of your sales are through Chapmoto now, but if you continue on this route you might as well close the retail store and use it as warehouse space. Has none of your management ever dealt with MicroCenter? You need to take notes from them on how to survive as a hybrid online/retail company. Store inventory needs to be impeccable, and prices need to be lower, with deals and sales only available in the store. High demand items that always sell out no matter what? Dont' even make them available online, use them to drive traffic to the store, you'll sell it all anyways.

You cannot be amazon, and you cannot be Revzilla, please stop ruining the best moto retail store in So Cal trying and failing when you could actually focus on running your store correctly instead. This is amateur hour garbage tier operations and you need to get someone in there who knows what they're...

Absolutely, hands-down, the best purchasing experience and customer service I've had in years. I've been searching for new tires for my lawn tractor for days now, and finally settled on some Amazon ones. Typed them into Google and for whatever reason this identical tire popped up from Chapparal and was on sale for $50 cheaper than the Amazon ones. Thought the tread pattern or ply rating or something had to be different... Nope. Same tire. But Amazon got here to Missouri in two days, and Chapparal was in Caliornia which I ship to every day with work and it's always 5 days. Really needed them by the weekend but thought, I could wait the extra 3-4 days to save the $50 bucks. However, anymore seems like everyone takes 2-3 days to ship stuff they have on the shelf in stock. So I had them in my cart but decided to call just to see how long they thought it would take to get here. Guy named Ryan in Sales picked up the phone immediately and I told him I had some tires in my cart but was wondering about shipping time to Missouri. He said, "Tell ya what, I'll have them ship from the Michigan warehouse and make sure they go out today and you'll have them for sure in 3 days." Then asked if I had bought from them before and when I said I had not, he immediately added a 5% discount - which isn't much but it's purely principal to me haha. Asked if I could just pay over the phone cause I'm old-school and he said absolutely and had me squared away in two minutes. I hung up and seriously thought I had been scammed haha. Ryan was amazing, happy, polite and personable - so much so I thought I got bamboozled. This was yesterday on 10/16. Today, on 10/17, my wife texts me at noon and says, "You just had some tires dropped off." I about shit, they came next day. I have two lawn tractors, a 4-wheeler, and a SXS and I'll never search for tires again. I'll go straight to the Chapparal website because of the way Ryan treated me and...

I have been a loyal customer of Chaparral for many years. I have spent thousands of dollars here. I placed an order for some shirts online in October. My order was accepted and my card was charged the full amount. I received all my stuff I ordered and went about my life. I got a call a few weeks later saying that only partial payment was made. I went on my bank account to confirm and it was true. They said it was declined because the address wasn't correct. How is that possible when they charged me partial payment. why didn't it work in their system for the other portion? I was super nice and gave them another card just to be on the safe side and make sure it didn't happen again. They charged the card and it was pending for a week or so. I thought it went through and went about my life again. Then I start getting emails from Linda Damron harassing me as if I didn't want to pay. Why is it my problem that your system isn't working? I gave them two cards both with the correct and same address to charge the remaining balance. Her last email was this....

WHAT NOW? Are you going to continue to ignore or are you going to pay?

What kind of professional human being writes these kinds of emails? How is it that my card got declined for the address but yet you charged a portion of it and it went through? It makes no sense. I will NEVER set foot in this store ever again. Don't forget that because of people like me that shop there you have such a successful store.

12/23/2020 This was her response to my email this morning

I guess all that I have to say is “how do you reprimand a computer?”  when I figure that one out I will let you know.  Thank you for your assistance.  I have now processed the transaction.  Have a Merry...