Macy's — Local services in San Bernardino

If I could give zero stars, I would.

I frequently shop at Macy’s and often purchase clothing to try on at home, since the fitting room process in-store is very inconvenient. There is rarely any assistance available for getting alternate sizes, which makes the experience frustrating. Because of this, I sometimes need to return items.

Today, I went in to make some returns and was treated with an unacceptable level of rudeness. The associate who first assisted me, Daniel, was extremely unprofessional. In fact, nearly every staff member I encountered today was discourteous, which has not been my experience in the past at this location.

Daniel claimed that some of the items were not showing up on my receipt, even though I knew they were purchased on the same day, with the same transaction. After much back-and-forth, those items eventually had to be looked up manually, which was unnecessarily complicated.

A woman named Maria, who identified herself as a manager, was also extremely rude. I asked her multiple times for my receipt back and to escalate the issue to her manager. She refused both requests. I had to physically take my receipt back from her, which was completely inappropriate. When the store manager, Diego, finally came out, he was not much better—condescending, dismissive, and unwilling to provide reasonable assistance.

The lack of professionalism from leadership explains why this store is struggling. As an attorney, I recognize when treatment crosses a line into being completely unacceptable, and that was absolutely the case here. I recorded videos of both Maria and Diego’s behavior and intend to share them publicly.

I will no longer give my business to employees who treat customers in such an unaccommodating manner. If Nordstrom had not closed its location nearby, I would not even consider shopping at Macy’s. Customers should be valued and appreciated, not demeaned and dismissed.

I have already reached out to the district manager and am awaiting a response. I have also contacted corporate to request a full investigation into this store’s management and staff. Behavior like this should not be tolerated, especially at a time when there are many qualified people seeking employment. Employees who conduct themselves in such an unprofessional, uneducated, and unqualified manner should be reviewed, investigated, and, if...

I am not giving this a poor review based on the whole Macy's I'm writing this review faced on based on one particular store there which is called " Finish line" shoe department

There is a mean manager by the name of angel I bought some Nike flip flops their, took them to my mom because they were a birthday gift, they did not fit her so 2 hours later I took them back to Macy's, the manager angel was being so rude to me in front of all the other customers and insisted I did not buy the sandals there and that I did not have the right receipt, He acted as though he never saw me when indeed he did the first time I was there. After arguing back-and-forth I told him he can look at his camera to see that I did purchase the sandals there and it was only 2 hours ago or shorter, i asked for his name, He started to act like he was going to try to help but taking his SWEET TIME DOING SO!! He then insisted that the computer was rejecting the refund due to an error which basically he made when ringing me up the 1st time, claiming he scanned the wrong tag sticker. He still continued to run his mouth insisting that I wore the shoes embarrassing me in front of everyone giving me an attitude about it. I finally had got another manager from a different department to help be a witness of the conditions the shoes were in, he had also gave that manager an attitude and continued to ignore her as if she didn't exist and said to me in front of her, you're not the only customer I do have other people!!! Angel was Refusing to even show the manager the shoes, saying the shoes are no longer available to see, they were in the claims department already damaged.. The nice manager had insisted that he take her to the damage department so that she can view the sandals herself he then looked at me and was saying remarks as he put up his chest as if he was going to strike at me with...

Remember when Macy's was the preferred up-scale department store? Well, not anymore. This place is packed with junky racks, too narrow aisles, and over-the-top disarray; even though what is offered is up-scale and priced to match the quality.

Don't EVEN think about going into the area (north of men's shoes and suits) where the sale/clearance clothes are hung at random on over-packed racks, with (literally) dozens of items either on the floor, stacked in disarray on the lower display cases, or hung backwards and shoved into the racks without any concern for sizing, style, design, or color.

Quite frankly, I think the store is vastly understaffed, but with the competitive environment in which the up-scale store must compete, perhaps that's just the way it has to be. That said, employees are competent and appropriately attentive (even if they are blind to the junky appearance of the place; management is apparently non-existent; and I cannot fathom that regional or district management is blind what this kind of disarray and lack of class). Isidor and Ida (Blun) Straus, co-owners of the original Macy's, who died in the Titanic disaster, are turning in their ocean graves at this mess (hmmm...SB Macy's and Titanic disaster, not a bad comparison). Regrettably, it's about what one would expect of a store which competes with Wal-Mart.

I remember about 55 years ago, when I worked at J. C. Penney, we would have been fired on the spot for neglecting the displays and allowing the place to become such an eyesore). Too bad, but since Nordstrom is nowhere to be found in San Bernardino, you're stuck with Macy's. In an earlier day, that was a good thing....