Q LUV — Local services in San Bernardino

I love their clothes and how everything is at a reasonable price but they need to communicate better. I went on a Thursday at 7:30 and the fitting rooms were closed since they closed at 8. I understood and wanted to return back on Saturday because I was looking for an outfit. Before going to the store I called and asked what time the fitting rooms would be closed, a woman on the phone told me 7:30. I arrived there at 6 and the fitting rooms were already closed mind you they close at 8. I was pissed because I had called previously and they said they were going to be open. They’re just too lazy to put stuff back and the fitting rooms are always closed!!! Their return policy sucks because since their rooms are never open you can only get store credit, you don’t even get your money back after they never have them open!! All employees need to be on...

So rude, I had just walked in and was looking at the mascaras that cost 1.99, when I heard the lady yell from the register "excuse me, do not (inaudible) ! " right when I was barely opening the mascara to look at the consistency if it was a wet or dry formula. I can't believe the lady felt the need to yell while she was with a purchase to let me know I couldn't touch her 1.99! mascaras. Keep your cheap mascaras and your cheap attitude. What else can you expect at a low grade...

Their return policy is absurd. Their fitting rooms are closed due to covid, which is reasonable. What isn't reasonable is if you get something that doesn't fit or look right you can only exchange it once before you have to just keep it as they only let you exchange once. A policy like that is awful for those of us between sizes or with abnormal body shapes that always have to try on...