Millbrae Appliance Inc. — Local services in San Bruno

I spent over $35,000 on high-end appliances from Millbrae Appliances, and what I got in return was absolutely unacceptable. When the delivery arrived, they dumped everything in my garage like garbage—no care, no organization, just chaos. I called to complain, and instead of taking responsibility, I was told that “the big-shot owner himself delivered it, so that’s just how it is.” What kind of business justifies poor service because the owner did it?

Whether it’s a delivery driver or the owner, this kind of disrespect toward a paying customer is outrageous. If you're spending this kind of money, expect zero aftercare, zero professionalism, and zero accountability.

Try calling them—see if you get treated with any respect. I wouldn't recommend this place to anyone. Total...

Todd and his installation team are phenomenal. We got our Sub-Zero here and it was a seamless process from purchase to installation. When we weren't able to take delivery immediately, Todd was very accomodating with our timeline–we felt very supported and informed with every step. When we needed extra support with installation, Todd and his team were communicative, professional, and SO hardworking. They went the extra mile and accomodated our last minute scheduling needs. We won't hesitate to...

Stay away from this business, they do false advertising and push you to order. Once the appliance is delivered, they told you that the rebate had expired. From the beginning to the end, there is no website/flyer/details about the rebate promotion. They are lying from the very beginning!!! And they would never respond to your email once the item gets delivered. Stay away from the...