Banter by Piercing Pagoda — Local services in San Carlos Park

Terrible experience today with a young lady at this location with ridiculous long nails. No one should be working at a piercing/jewelry shop with nails so long that they are affecting the job. I went in to purchase new earrings for my baby and change them to a new pair (she still had the original earrings from when she was pierced here) I asked the young girl if she could change them for me and it was a nightmare- she couldn’t hold the earrings right because of her nails, took forever so I eventually had to take over and do it myself with a screaming baby inside the store because this ordeal took an absurd amount of time to just change earrings!!! I will not be back. Consider adding a required nail length into your dress code or don’t have them giving piercings...

Was a great experience, got my daughter's ears pierced, no issues, paid $85 for gold piercing earrings, back was put on crooked, and 8 days later have lost the backs to the earrings 3 times, went to a jeweler and got good backs that stay but too late because one earring is completely gone. Called to speak to a manager, no one here answers the phone. Too bad I didn't fall into their "warranty plan", looks like they offer it because their products are poor quality. I would appreciate a reply to this review to contact a manager. Update 2 weeks later. Now childrens screw back earrings don't even stay, it's like they sell total junk jewelry here. What a waste of $150 in earrings. Zero communication...

Katai is the best person in this store to work with. When my daughter went to get her ears pierced she played into her liking of Elsa and told her she was “frozen” so she would sit still. She explained everything to her and made her so comfortable that she didn’t cry. Then anytime we’ve been back into the store for one reason or another, she’s always so helpful and nice. Always makes a point to talk to my daughter and make her feel so special about her new earrings that we are buying. If you are taking a little one in to gets the ears pierced or just want to deal with a pleasant individual, she is who you...