Bedroom & More-San Carlos — Local services in San Carlos

Ask about the return policy when you enter the store. Inform the California CPA about any deception.

My partner and I visited Bedroom & More based on the high 5-star ratings on Google. The owner (name not disclosed in this review) talked about his superior service and his mom & pop roots, which made us feel good about buying a mattress from a local business in San Carlos.

We decided on a $2,500 Simmons mattress, but we're still unsure. The owner presented the Simmons mattress as having a 90-day return policy to secure our business. When we were about to sign the sales receipt, we specifically asked the owner about the way he handled returns, and he responded by saying that we should try out the mattress for at least 30 days to give it time to break in. Then he gave us a free mattress protector to allow us to keep the mattress clean to enable a return! How nice, right?

But the mattress gave us backaches, and we went back to the store after 30 days to initiate a return. To our surprise, the owner would not honor the return! He argued that his store has a “No Returns” policy and pointed to the fine print on our receipt, which explicitly says there are no returns. Wow, we should not have taken his word for it! The owner further stated that the only exception is Tempur-pedic, for which he offers a 90-day return period, and with which we “might have gotten confused.” Aside from insulting our intelligence, the owner has completely duped us.

My partner and I go out of our way to support the local business community, and we expect, at the very least, truthfulness and customer service.  The owner of Bedroom & More has shown us neither. His unabashed statement of superior service extends to the sales pitch, as there is simply no post-purchase service provided. He blatantly lied about the return policy to secure our business.

We have initiated a complaint with the California Consumer Protection Agency. Save your money and...

We moved from Mountain View to our new homevin Seabright, Santa Cruz on 9/24/2021, and wanted to get new furnture. After looking around, we found our choice, a lovely Italian -designed couch and chair at Bedrooms and More on El Camino Real in San Carlos. The owner took over two hours showing us different leathers and educating us about leather, which was faboulous! We chose a glove-soft gray leather, and love it! We also purchased two lovely night stands in cherry & maple, that we love. The service, both the purchase and the delivery was terrific! Our couch and chair came pretty quickly, especially considering the supply chain delays due to Covid, and we just received our night stands, which had to be constructed and shipped from Vermont, which is understandable.

We couldn't be happier with the products and service we received from Bedrooms and More...

We recently bought a couch, bedroom furniture and a temper-pedic mattress at Bedroom & More. We loved our experience. Kevin took his time and showed different couches styles. We choose the style we wanted and sat down to look over different fabrics we would like. We also had a demo of how we can clean our couch if it gets dirty. The whole experience was amazing. Kevin also has great customer services and takes his time to answer any questions we have. The delivery of every item we purchased was amazing. From start to finish the whole experience was amazing....