McDonalds — Restaurant in San Carlos

The absolute worst customer service ever !!! DO NOT USE THIS MCDONALD’S !!!! I thought for ease and connivance being heavily pregnant I would use their curb side order service . I placed the order at home and made my way to the branch - checking in at 6.37pm - I sat for approximately 15 minutes in my car still no order !!! So I proceeded into the restaurant, and they hadn’t even prepared it !!!!!! Why offer a service if you cannot full fill a simple task !!! The order amount was $29 so I asked for a refund , only to be told “Why didn’t you ask before” hello who’s the customer !!! That should be a natural instinct of the server to apply considering the sheer inconvenience I’ve been though - only given $10 refund , lack of customer service !!!! I can see why they work at McDonald’s as clearly they would not get a job...

Unfortunately my order was not perfect I ordered a Sprite with my meal I was taking a quick lunch break while I was doing deliveries I got several miles down the road before I tried my Sprite and surprise it was water so I had to drive all the way back to get this corrected which took several minutes and gas out of my time and money out of my pocket for the gas I spent. I decided I wanted to coffee for my inconvenience but I had to stand there and wait an additional 12 - 13 minutes before my order came up I have a copy of the receipt if you'd like to see it and there's a timestamp on the picture. I think maybe the person running the sodas needs an easier job I understand mistakes happen but to have to stand there and wait several minutes to get placement...

Order 1 drink for curb side pick up with the app. Waited 15 minutes after the pick up time. Went inside the store and a staff member asked a manager to help. She came over and ask me what I want and I told her I have an order. Didn't bother asking me what it was and she started charging with another employee who just walked in. 10 minutes later, after she's finished with her socializing, she asked me what I ordered. I told her it was a frozen Coke. Took 45 seconds to make (dispense) and I finally got it. Very disappointed service since there was absolutely 0 customer in the restaurant (Sunday evening @ 6) and the work takes 45 seconds. They are lazy enough that they don't want to complete an order that would only take 45 seconds to complete. Worst McD in...