The Omelette House — Restaurant in San Carlos

Please DON'T EVER EAT HERE if you have kids. I just had a confrontation in front of the whole restaurant with the manager. I came in with My one year old after baby gym because it's right across the street. He is one of the best babies at a restaurant, very quiet and friendly. We ordered food and I gave My son a snack to tide him over until his pancakes arrived. He was quiet but dropped some food on the floor, as babies do. The manager ran over and began picking up the food from the floor so I told him I was sorry and would pick it up before I left. He then said, "well, most parents don't let their kids drop food on the floor and you will just step on it and make it worse." I asked him if he had babies come in since they have high chairs and he again said yeah but they don't drop food. I told him that couldn't possibly be true and that he was being very rude so I would like him to cancel my order and bring me the check. He said fine and walked away. He then walked by and I told him I was going to write a nasty yelp review about him and he said fine. I then said loudly, "wow, you are so rude" and he told be not to be defensive and make a scene. I then asked if he had kids and he said he has God kids, so I said, "so you don't have kids and you don't understand how babies work." He again told me no one else's child drops food. So, I informed him that I've been in much nicer restaurants that have never said a word to me about My son and grabbed my stuff and walked out. The waitress apologized to me on my way out and the whole restaurant was watching our interaction.

So, this place is not family friendly and the manager is incredibly rude. I feel sorry for the staff that has to...

October 15, 2022, I was having lunch at the Omelette House, where I witnessed the following event.A customer returned to the restaurant with a “take-out” container in her hand. She rudely shoved the container in the face of one of the employees. As the customer complained about the quality of the container (it leaked in her car), she spoke to the employee in a rude and demeaning manner. Paul, who may be the owner, politely interrupted the customer and ask that she speak to him outside. Paul maintained his composure as she continued with her rant. Paul, calmly and politely, told her that she was rude and out of line. She disrespected his employee and made a scene at the restaurant. He shared that he understood she was upset, which would explain her behavior. The customer, calmed down, and actually apologized to Paul. She realized she was wrong. Paul had the right to ask her to leave and not return. Instead, he remained calm, and addressed her concern with the food container. His calmness brought the angry customer down to the peaceful place he was addressing her from. Paul apologized for the quality of the container. He even offered her coupons for her next visit. Paul’s customer service and interpersonal skills went above and beyond. He saw beyond the customer’s misdirected anger, and rose above the situation. It was refreshing to see such and...

Giving TOH (The Omelets House) a 3-star may not be fair. But when you see a 4.6 star on Google Maps, there's a certain expectation that was set.

TOH skirts slightly above IHOP or Denny's in terms of quality and price. Definitely not a mid or high-end breakfast joint. It absolutely serves the local community well and the service is wonderful.

But this is a food review after all. The hot chocolate is just Swiss Miss. Pancakes are decently fluffy. Fruits and French Toast was dry. Waffles were well made, crispy but had less "weight" and substance. Eggs and sausages were of Denny's grade. Quite frankly, as a stand-alone local breakfast joint, I really wanted TOH to be more than this. I get it that at such a price point, only certain quality is possible. But really...

TOH has potential. Just with a small investment in ingredients upgrade, it should be able to absolutely hit the sweet spot of local brunch spot that caters to everyday neighbors while patrons feeling proud of what they eat. And yes, I do think it can raise the prices to get there, gently.

However, just a local brand of IHOP just simply leaves me...