Artelexia — Local services in San Diego

I've been a customer since 2020. I have shared my purchases w/ friends and family over the years. Recently took friends this past weekend. The store is set up beautifully, tons to admire and purchase. We all left with things we loved. Unfortunately, the customer service has been underwhelming EACH time. We went to Cocas y Cocina (next door sister store) 1st. Employee seemed bothered I grabbed an apron off the rack, which was only for display purposes. How a customer would know that, not sure. The way the employee worded it was a little rude. Not sure I was even greeted. We all went next door to ARTLEXIA, they sell some of the same merch. Friends had questions about merch and it came off as bothersome to be inquiring about an item. For stores as beautiful as these, I would expect the culture and vibe to be uplifting and positive. Not the case what so ever. There were a few examples I can list. Asking if a frame came in other shades, employee said they were all different and brought one out instead of bringing out a few to pick from. We then asked about the same apron that was also hanging and we asked if we wanted one did we ask for one, and employee looked at us as if we were crazy, again CYC hanging aprons were only for display. I checked out first. One of my friends checked out after and received a free tote for her purchase. Never did anyone share there was a free bag promotion. Asked if I could combine my purchases from Cosas y Cocina and/or purchase more to get the bag and it was a no. Asked both my friends what they thought, and their consensus was mutual, lovely shops but lousy customer service. No nice greeting/welcome, no thank you for shopping w/us, or see you next time, just dry....

Artelexia is a vibrant, one-of-a-kind shop that perfectly captures the heart and soul of Mexican culture. From the moment you walk in, you're surrounded by a colorful explosion of handcrafted goods, unique gifts, and artisanal finds that celebrate Mexico’s rich traditions.

Their selection is incredible—beautiful home décor, papel picado, traditional textiles, and a fantastic collection of books and cards that highlight Mexican art, history, and food. It’s the perfect place to find a meaningful gift or just treat yourself to something special.

One of my favorite things about Artelexia is the stunning Frida Kahlo mural on the side—it’s a must-see! If you’re in North Park, the shop is just off the main drag on Ray Street. It’s a small little space, but packed with so much charm and personality.

Beyond the retail experience, Artelexia fosters a real sense of community. They host amazing workshops, cultural events, and even food tours that make you feel even more connected to the culture. The staff is always welcoming and passionate, making every visit enjoyable.

If you love supporting local businesses and appreciate authentic, handmade goods with a story behind them, Artelexia is definitely a must-check-out spot...

Have been supporting this shop for years--since it opened, even through Covid I kept shopping to help save our favorite locals.

This last visit was, however, a disappointment. I live in north county, but often make a day trip south simply to shop here.

This time, I took a friend from out of town on our way to the airport. Between the 2 of us, we purchased over $450 of iyems and gifts. When asked for 4 small items, of my many items, to be wrapped for gifts, I was given 4 white stamped paperbags. Not even offered to be wrapped. Wasn't even given tissue paper. When I asked for at least to be given the tissue paper, I was told they don't do that anymore. Normally, they would wrap items with tissue, place a postcard in the bag and tie the handles with colorful straw ribbon. Not this time. Nada.

I was buying gifts for friends coming from Europe to show off the store and beautiful cultural items. TOTAL DISAPPOINTMENT. The novelty of uniqueness and cultural pride has been tainted. Bummer.

I'll still go, but less often and will just be more frugal in my purchasing and...