HS — Local services in San Diego

I went last Friday for a root touch up and highlights. I wanted to keep a similar tone of hair I already had (like a honey light brown), but fix my dark roots and tone a certain small area of my hair that I will admit was too brassy.

I was in a rush so I didn’t look closely at my hair, assuming it would all be good. Later when I got home, I realized the color was completely wrong, and so many dark roots were left. I had asked for a golden light brown, but in reality my hair was very ashy and cool toned.

I called during the weekend and was told I would have to come in for a refund in person. I came in today and it was the worse experience ever. I calmly explained what I didn’t like about my hair, for them to completely invalidate what I was trying to say. Hanh the hairstylist was speaking to me in a condescending tone, and was being flat out rude when I explained to her. She was examining my hair harshly and insisting she did exactly what I had asked for. When I told her she left my roots really dark, she completely denied it, when you clearly see the dark roots in the photos. Another coworker came over to speak to me and examine my hair, and she was very rude as well. She claimed my hair was super similar to the photo, and even asked where were the “dark roots” I was referring too.

I thought the hair was nice, but once again it’s not what I had asked for. They both refused to admit this, and it was the most unwelcoming experience ever. They offered to tone it but that it would not fix my dark roots (which they left), nor would it achieve what I wanted. Which was contradicting, since they claimed my hair was similar to what I asked for. I was then told they “don’t do refunds” despite me being told to come in for a refund on the phone.

I have attached pictures of my hair (both in natural lighting and indoors) along with the reference picture i showed them on friday and today. The dark roots are extremely visible and look grown out, as well as of course the hair color not...

I couldn’t be happier with my experience at HS Salon! From the moment I walked in, I was greeted warmly and made to feel comfortable. The stylist took the time to really listen to what I wanted and even gave helpful suggestions to enhance the look I had in mind. The attention to detail was incredible, and the results were better than I could have imagined.

The salon itself is clean, modern, and has such a relaxing atmosphere. It’s clear that the team takes great pride in their work, and it shows in every aspect of the service. I’ve gotten so many compliments on my hair, and I can’t wait to go back.

If you’re looking for top-notch service and amazing results, HS Salon is the place to go....

$44 for a cut and cute blowout, and I Dont have to go downtown?! yes!! Ben did a great cut and was gentle with my head lol Very relaxing! I don't do anything too crazy with my hair so I don't feel like I need a high end salon but still want a reliable cut. This place felt legit, even though it was priced affordably and finished quick. I made an appointment online for Saturday 11am with whatever staff was available, when I got there it was very busy so it was a going to be a 15 minute wait. Wasn't a big deal since I'm not in a rush, but just be aware that might happen if you don't make an appointment with a...