Michaels — Local services in San Diego

I have been shopping at Michael's since the store was opened in the Clairemont Square. I have been an artist my whole life, through all kinds of mediums. Whatever kick I get on, a trip to Michael's is always in order. Yesterday I was looking for a 6th grade graduation, and craft projects I could do with my 2+ year old grandson while I am in Boston visiting. The time before, I was baking...got all kinds of professional baking tools. Over the years I have knitted very badly, made hats for babies in NICU, painted anything and everything, made wedding and prom corsages, calligraphy, beading, diamond dot painted, sewed, sketched, and raised two sons through every project K-12 threw at us. (Both my sons came out fine, even with the crazy art stuff. That's just the shopping! The service has really been great, especially in the last decade. Finding help is pretty easy, lots of staff on the floor. When the lines form, the checkout area goes from one register, to 6 or 8! The staff is easy to talk to, friendly and upbeat. The free children's projects in store are great with a craft to take home. The inventory is beefy, I don't remember any "out of stock" signs, or "the shipment" is unpacked, late, or didn't send that specific item. Many folks want to hear the downside of everything. My attitude is that repetitive great service is the norm. Everyone makes mistakes, has a bad day, misunderstands...Our human nature insists on goof ups. In closing, I forgot about model airplanes, balsa wood towns, glow in the dark poster boards, velvet painting, mad-libs and good...

Well, Michael's in Clairemont lost my business yesterday. If I could give no stars I would. I'm pretty straight with my personal feelings and beliefs. I'm a daughter of God, I'm an American citizen, I'm white, I'm a Mom of 3, I'm human and I very much dislike self-checkout. I went to Michael's to get Mod Podge because I'm out. I'm doing a craft item for church and had extra time yesterday morning before I needed to pick my daughter up from school. It's minimum day for her. I get the mod podge, find some new and inexpensive paint brushes and add those to my hand. I've made my way to the front and stand in line. The young cashier says, "Ma'am the self checkout is open." I immediately said, "No I'd rather have you check me out." She then says, "You'll have to go to self checkout, I can't help you." My eyes got large and said, "nah I'm good, I can get this at Hobby Lobby or another craft store." She then told me, "It's company policy now for us to tell you you have to use the self checkout." Company policy to NOT help a person out at check out with another person. What happens when the machines go down because something is wrong with the wifi? I was blown away. People steal at those self checkouts all the time. It's not a better system. In fact it's going to take jobs away.

I put the stuff down and left. No way am I going to be helping them make money if they can't help...

Nestled in a lively neighborhood, this store beckons art and craft enthusiasts despite its limited parking right in front, often prompting a bit of maneuvering for a coveted spot. The perpetual stream of customers indicates its unwavering popularity, making it a bustling hub almost constantly. While the store boasts an extensive collection of art and craft supplies, some shoppers may raise an eyebrow at the prices, finding them a touch higher than expected. However, what truly stands out is the exceptional staff - a team brimming with friendliness and knowledge. Their warm and approachable demeanor, coupled with a wealth of expertise, makes every visit a delight. For those seeking swift transactions, the store is equipped with multiple self-checkout counters, offering a convenient way to complete purchases. Yet, what captures the attention of many patrons is the store's perpetual festive spirit. Holiday decorations are a constant feature, transforming it into a whimsical wonderland, particularly appealing for those looking to spruce up their homes. This dedication to seasonal decor provides an excellent option for customers seeking inspiration or supplies to create a festive ambiance, making this store not just a retail space but a creative haven for those seeking to infuse their homes with...