National Glass & Mirror Company — Local services in San Diego

All staff are absolutely wonderful to work with. Email response is quick. My situation: I had a badly cracked window caused by a landscaper. A technician was sent out the same week. He was very professional, knowledgeable and friendly. I received an estimated quote that same day. Landscaper was never to be found again so this had to come out of my pocket. Some weeks later, I contacted the company about this and they were able to uphold my original quote. Once the materials were in, they acted quickly to get a technician out to replace the busted window. They techs were again, professional, on time, knowledgeable, and friendly. Window was replaced in about 30 mins. Customer Support was outstanding (Liz and Tina, thank you!). I would definitely do business with National Glass and Mirror again should I need anything further...

I reached out this company on May 1st in hopes of installing custom mirrors in my newly remodeled bathroom. I provided approx measurements. I understand their company policy of a window of 48 hr turn around for a quote as they may be busy. I was very polite and patient, I did get first quote on May 3rd. I revised my quote for a design we found to look better and emailed it on May 8th and I called to follow up on May 10th but I was shocked and sad to hear the tone and rudeness from Liz saying I'm still working on it and if it was ready I would've sent you an email. I felt like I was bothering her or something. So I decided to take my $2,000. Business elsewhere. Apparently they don't need my business. If you need answers promptly, this company isn't the best. It's unfortunate I felt the need to share my...

Called for a simple shower door repair on Wednesday. I knew they were going to be difficult when was told that they had to call me back just to make an appointment within 48 hours?! Really ? A call back in 2 days just to make an appointment?! I informed them that I am busy and may not be available when the chose to call back so they suggested email. Its a week later and still no return call OR email just to set up an inspection. I told them I was leaving this week out of the country and they obviously don't care. This simple repair will probably take them 10 minutes but National Glass is apparently determined to the process as difficult and expensive as possible. Don't call them if you need a quick or...