Spirit Halloween — Local services in San Diego

ATTENTION Corporate Leaders

My cousin & I were disrespected & humiliated at Spirit Halloween - CaminoTENT #60754 in Westfield Mission Valley Mall on 10/25/22 at 4:19PM by Cashier Jana (3363793) & her Unknown Shift Lead at Register 4, Transaction #2666.

On Tuesday, 10/25, I returned to the store to exchange my Superman costume.

Once I got to the register I stated: "I would like to exchange this costume for a different one."

The cashier, named "Jana," inspected the bag & noticed there was a miniature plastic bag inside.

I stated: "Oh, it must have been what the cape was in."

Jana stated: "We cannot take an item back once the 'accessories' have been open."

I stated: "I was unaware of this policy." Showing her the makeshift receipt [View Picture] I was given, I stated: "Seeing as I was unaware of this policy & was given a receipt with no Return/Exchange Policy stated, can you make an exception?"

Jana then retrieved her Supervisor/Shift Lead, who was not wearing a Name Badge at the time.

Unknown "Lead": "We cannot take an item back once the 'accessories' have been open."

I stated: "I understand your policy, but I was unaware of this policy when I bought it nor does it say anything on my [makeshift] receipt."

Unknown Lead: "We tell all our customers this before they buy them."

I stated: "I understand that, but 'I' was not told this when I bought it."

Unknown Lead claimed: "... I was there when she rung you up. So 'I know' she said it to you."

I was baffled at her claim stating that she was "there" when that employee who wrote me a receipt rung me up.

Jana stated: "... we're still following COVID rules, we can return a costume because we can wash it. We can't wash accessories."

I stated: "... but the [Superman's] cape is the same [material] as the costume, it can be washed..."

Unknown Lead: "As we said [with an unsympathetic demeanor]... we can't return accessories once they've been opened." Jana: "We can swap it out for the same costume [which didn't make sense], but it has to be the same one."

As we went back & forth, additional "rules" regarding exchanges were spewing out of Jana & Unknown Lead's mouths.

I stated: "Look, I'm not hear to fight & we're clearly holding up the line. Is there anything you can do for us?"

Unknown Lead: "We cannot make the exchange.."

With gawking eyes staring us down from the growing line, we embarrassingly took my Superman costume, leaving the store without even an apology.

As my cousin & I walked back to my car, we examined the costume bag itself. As we took out the miniature bag which was supposed to hold Superman's cape, we looked at it & realized it read: "Halloween Spider Costu... dysuit with Mask, Adult XXXL" [View Picture of bag].

Fortunately we were at Jana's register again - to not have to explain our whole story. The Unknown Lead returned to the register. We told her what happened and that the miniature bag inside the Superman costume packaging was from the Spider-Man mask I have at my home.

Unknown Lead stated: "Well... all the capes are still in separate packaging..."

My cousin stated: "No, they are not. We checked all the costumes. The capes are attached."

The Unknown Lead sends Jana to check ALL the Superman costumes to investigate. Jana returns to the register & quietly states to her lead: "The capes are attached..."

Our transaction was Completed. I was able to exchange my costume for another one... HOWEVER, not once did the Unknown Lead or Jana apologize for their actions. Walking out the tent with my cousin, the Unknown Lead was standing at the doorway... unapologetic. No sorry for being wrong, no sorry for humiliating us in front of the whole store, and no sorry that we had to go through all this to do a simple exchange of a costume.

To Jana, I understand that you were just "doing your job" & complying with your "Lead." But to the Unknown Lead, shame on you. You profiled us as "Karen's" trying to pull the wool over your eyes to get our money back. We in fact spent more money for...

4 months later and I still can’t get over how I was told I couldn’t return an item because the one lady there wouldn’t allow under some rule she said existed. After she had just did a return right in front of me. She said to me “if you want to return it another store and they let you, so be it.” Under the guise of covid when no one was wearing a mask this past year and the item was in hard plastic never opened. Literally, no one working there wearing a mask or signs up about covid at all. I took it to another store and they returned immediately and even called this location to ask why she refused to because there is no rule stating anything she said. In 2023 I try not to think race is the reason behind some of this stuff, because people constantly gaslight you into believing that “can’t be.” Yet, every day I’m reminded we live in a different world from the rest of...

I had spent 600 there. The 300 dollar doll broke so called the tech support and they are mailing a doll head to me. We'll the jumping spider was broke so I decided to go back to the store that it purchase at. So I asked to return it. Yes the box was destroyed so I didn't have a box but the spider was broken so they wouldn't take it back the manager said to me that they would have to call the same number I had to call. So frustrated at this time . So went home called the tech squad and the guy I was talking to said they would exchange for me. Now I ask why didn't the manager handle it like the guy at the tech support. Did Shame on the managers at the epirit shop in pacific...