Tippy Toes Nails & Spa — Local services in San Diego

My initial reaction to the salon was pretty good. The salon is pretty and well organized, and the gentleman that sat me down was super nice. Noon was the woman that did my nails. When she finally came, she grabbed my hands in a very rude and heavy manner, I explained to her that I have a pain in my right hand from nerve damage and she continued to squeeze my fingers and press hard as she removed my Nexgen. She did not introduce herself, didn’t say “hi,” didn’t greet me, just simply grabbed my hand and began the process. Her coworkers would come up to her while she was doing my nails, speaking in a foreign language, and would snicker and look down at me and my nails. I asked to just get a regular manicure because my nails were severely damaged from continuous Nexgen over the last couple months and it seemed like she was upset about that. As she was removing the power dip nails, the piece of the product flew into my eye and she giggled. I lifted my hand to try and remove the piece and she got irritated that I did so and kept trying to take my hand back. After she finished painting my nails, she grabbed her clothe, walked off and didn’t come back, I wasn’t really sure if she was done or not as she didn’t even say anything. I waited for a couple minutes, then got up to pay. When the receptionist asked if everything was okay I explained what had happened and she was very sweet about it. She offered me a discount and to redo the nails however I was very uncomfortable and just wanted to leave. I’m sure there are other nail techs there that are very nice and sweet, however I had a terrible experience with Noon and would make sure you ask who you’re scheduling with before you go. I have never written a bad review in my life, however I felt that it was necessary today so this does not happen to another person. I am not writing this review to get her fired or in trouble, just wanted to make sure that all customers are treated the same, with respect, even if they aren’t getting the most expensive or...

I made an appt today for 5:30, I confirmed on the phone with Sarah that I would be seen at 5:30 since the last couple times I would make an appt and get there only to find out no one has any idea what I'm talking about. How you continue to run a business like this is beyond me.

I get there and again - no one is available to do my nails at 5:30. They finally put me in a pedicure chair at 545 and I keep reminding them that I need to leave by 7pm. I continue to ask who will be doing my nails and they keep telling me that someone will come by. Finally someone sits down to do my nails at 6:25pm in which obviously they will NOT be done at 7pm. I had an appt at 7:15 elsewhere that I couldn't be late for hence why I made my appt at 5:30 thinking 1.5 hrs is enough time for a basic gel mani & pedi. If they were short staffed or knew that you wouldn't be able to take me at 5:30 then they should've never confirmed that appointment! I could've easily came the next day had you just been honest instead of just yes-ing everyone to death and not really being able to handle the volume of customers. WASTE OF MY PRECIOUS TIME! Many other customers had the same thing happen to them since I heard a few other ladies complaining that they also had appointments at 5:30. THIS DEFEATS THE POINT OF MAKING APPOINTMENTS IF YOU'RE NOT GOING TO HONOR THAT TIME!

I'm honestly really upset, disappointed and just overall disrespected by the lack of care and customer service. I now have to waste another 2 hours on another day to ACTUALLY get my nails done. I've been coming here for over 3+ years and I will NEVER step foot into this place...

So after reading the first page or so of comments here, I called Tippy Toes up and made an appointment for 12 noon the next day. I told her it would be two mani pedis (went with a friend) and that we didn't know the level of treatment we wanted. She seemed like she made note of it and I hung up.

We got there at 11:40, parked right in front of the place (what a blessing!) and walked in. Not going to lie, the first couple of minutes were rough here. We waited awkwardly at the front desk trying to get enough attention towards us. I told the woman that we had a reservation/appointment for mani/pedis two or three times before they told us to go pick out colors. We get seated and still had to figure out nail colors. They have three or four books of colors! Which, someone actually took one of them from us for another customer...weird.

Once I figured out my nail colors, it was pretty smooth sailing. Sandy did my toes and Tammy did my nails. I get gel on hands and normal on my toes. Less than a week later, still going strong on both.

I normally have issues with bubbles on gel manicures that will make me pull it off so damn fast...but this time...no problems! I can't stop looking at them in all honesty! Trying to wait for something to go wrong. But they look so good still!...