Hertz Car Rental - San Francisco - Beach Street — Local services in San Francisco

Absolutely terrible place, DO NOT RENT FROM THESE SCAMMERS. I was planning on leaving for a funeral on Friday morning when I realized my own car was leaking brake fluid. I took it into the shop where I was told it would take a day to fix so I needed to find a rental immediately. I called this Hertz location on Beach Street to confirm that I could reserve a car from Friday afternoon until Saturday evening when I would be returning from the funeral. They confirmed over the phone that this would work. When I arrived to pick up the car, they pretended I had never told them over the phone when I wanted to return the car. At what company does the employee not ask when a customer plans to return the car? They told me they close at noon on Saturday and were closed on Sunday as well so I would have to return it Monday. I said, well that's fine as long as I only have to pay for one day. The employee nodded so I thought that would be fine. Then she tried to hand me the receipt hoping I wouldn't notice that she had actually charged me for all 3 days. I told her this is not what I asked for or what you told me over the phone. She smirked and said there was nothing they could do and asked if I wanted to cancel the reservation instead. I was already late for the family gathering the night before a funeral and had a 7 hour drive ahead of me so I did not have time to argue with them much less find another reservation. The whole time the employees were not wearing masks, joking about getting wasted after work and joking about how my car would not be clean (one employee asked the other if the car was clean, she responded "well do you want to clean it?"). I was actually shocked by how brazenly disrespectful they were. These people are low lifes who work for a company going bankrupt so I guess I shouldn't...

We booked a Mustang convertible for our dream holiday, my wife’s 50th, this was to drive down the California coastline from San Francisco to LA and then from LA to Vegas. No mustang was available. No effort was made to source a mustang for us from another Hertz branch. We were given a jeep as an alternative, felt no option other than to take it as we were on a very tight schedule. The staff at Hertz branch Fishermans wharf San Francisco told me that they could not contact other branches for availability which is pretty shocking. They also told us that a mustang would not suit our needs as it would not fit all our luggage into, we later found out this was not the case. We were completely misled. On the rental agreement the car we booked was a Mustang convertible or similar. A jeep is not similar. The Jeep was uncomfortable for such a long journey, my wife has a back and knee issue and it was very hard for her to climb in and out of the jeep, it did not suit our needs at all and used an awful lot of fuel. When we finally arrived in Las Vegas, we drove to Hertz returns at Harry Reid airport and finally got the car we asked for, our luggage fitted in the car just fine. All of this was off our own backs with no help from Hertz or Virgin Atlantic, who we had booked it through. We had the Mustang for four days and it was amazing and it really showed what we had missed out for the main part of our dream holiday. Very disappointed, ruined a substantial part of our road trip/holiday.

Take a look at the pictures.. hardly similar...

Picked up my rental car at the Fisherman’s wharf an hour early at 9:30am. Was told I couldn’t reserve a car from (2/15) 10:30am until 5pm the following day (2/16), I’d have to reserve in full 24hr increments (I travel often and usually rent a car and have never heard this before). Original price of the car when I was on Expedia was around $318, then got insurance and it was around $364. I was supposed to be returning the car in Los Angeles the following day at 5pm (2/16), but they said I could do the next day (2/17) at the same time I picked up the car at 9:30am because of the “24hr increment” rule. So the following morning (2/17) I went to return the car, my bill was about $120 more than I was initially quoted from the Fisherman’s Wharf location, and the Los Angeles location couldn’t make any changes to the charges (late fees, etc.) and I had to call the location I picked up from and explain what happened. Long story short, I will never rent a car from the Fisherman’s Wharf location again, because clearly they don’t know what they are doing. The Los Angeles location saw that I was supposed to return my car the previous day at 5pm and even they were confused as to why the other location would tell me I have another full day. Thankfully we were able to resolve the issue over the phone and I paid what I was originally quoted but I cannot recommend...