Marriott Vacation Club, San Francisco — Hotel in San Francisco

We pre-paid for our stay on Expedia. When we checked in the front desk clerk ran our card without stating what she was running it for. We assumed for a general hold that every hotel puts on your card. It wasn't until we were at a restaurant the next day that our card was declined. When I looked at my account online not only did they charge the deposit to my card they charged our entire stay to our card. $773 we already pre-paid with Expedia for our room which was just over $660.

When we called the hotel they told us to call our credit card company as it was a hold they would have to release it on their end. We hung up with them and were going to call our credit card when someone from the hotel called us back stating they took care of it. They said the hold was released and would see it in about a day.

The next day the hold still was not released and was still being held. Fine decided we would check again the next day. Day 3 of our stay the hold was still there (this was the day we were checking out) and assumed it would be released at check out like every other hotel does when you check out.

We are now at 10 days since the hold was supposedly taken care of... Our money is still being held and now our card company states that it was extended until August 2nd. That is almost a month after our check-out date. We have spoken with the hotel several times and keep getting the runaround. First, it was 1 day it would be released, then 3-5 days.

Now our credit card company states they won't call the hotel we have to get a letter from them stating that the hold should be released and not held until August 2nd.

We have spoken with hotel staff who stated they would send us the letter yesterday it never got emailed. We called again today and feel like we are getting the runaround. Then someone sent us something but it was our parking receipt not what we need to provide to get our almost $800 that is being held.

This is crazy. I have never had such horrible customer service not only that I have never prepaid for a hotel and have the front desk clerk double bill us for our stay. It has been 10 days since they told us they fixed it and released it when we first called.

We definitely will not be coming back to this hotel. They caused major problems for us while we were traveling causing us to have to pull money from other accounts to cover the error that they made. This is not what you want to think about while you are traveling.

The hotel itself was ok. My husband and my son witnessed someone breaking into a car while walking around the block to get us dinner on the second night of our stay and had a gun pulled on them. DO NOT PARK YOUR CARS AROUND THE STREET HERE. We valeted our car which the cost to do so is extremely high. It was $79.80 per day. We travel a lot and have never had this type of experience with a billing error in this large amount. And in the past, if the hotel made an error they have always fixed it right away.

So not only did they overbill us $773 at check out I had to pay another $162 for parking our car. Really you want me to pay more after you are still holding almost $800 of our money. This is insane. I paid the bill with no problem but this is ridiculous.

Keep getting the run around from the hotel staff and the manager. They don't seem to want to fix the situation they caused.

Reached out to customer service they opened a case and told us it will be another 5 days before they...

In June 2024, my husband and I visited the Myrtle beach, SC Marriott and attended their sales promotion for the vacation club. A man named KARL was our salesperson and he assured us that we were not buying a time share. ||Since my husband travels extensively and is a Marriott Bonvoy member, we felt comfortable that this vacation program was not a scam and had a chance of being a good program. We signed up, paid the downpayment and were told that anytime, if we decided that this program was not for us, we could call Marriott and they would buy this back from us. He also assured that it was easy to book reservation, all we had to do was to go on line or call the call 800 number and book the next vacation.||Another issue: As a spouse, I did not get automatically registered for Marriott Bonvoy membership, nor receive points, as we were promised by the sales guy. When I inquired, the answer was that I was not primary account holder and the system did not get set up by the sales department for my account.||In July, we started receiving a lot of paper documents that we are a time share owner. We were very confused and concerned. As a note , we are in our Sixties and very cautious about what is out there targeting our age group. We also did not get any e mails or phone calls as to how to use this program. No welcoming e mail or letters, no account numbers. NOTHING. ||The only time we heard from Marriott was to collect dues and loan papers.||My husband set up his on line account in October and called to make trip plans. Each time the site showed no availability. We couldn’t make trip plans even months ahead. The Web site had an error message that came on. Extremely frustrated by being lied to and terrible customer service we received from sales and management of the sales. We called all the following numbers listed below to get help. It took us about 10 hours of work to figure out that we were in trouble with this company and been scammed.||If we had read all the negative google reviews regarding this vacation club, we wouldn’t have joined. We just trusted Marriott as a company which in hindsight was wrong.||Reservation line 877- 204-1239||Owner services line 800- 845- 4226 (A rep told us that the web site is not working well and we did not have enough points to even travel for one week to our designated destination)||Advocate line 800- 936-6824 ( were told that we had to plan 13 months in advance to travel)||Marriott 843-692-5500 Extention #5||New member services 800 519-6824||Exit services 866- 682- 4547||Ron Hunt, supervisor of KARL 301-518-6742||Ron Capps, Supervisor of the office 843-692-5601||Askley Pearce, Manager: The office refused to provide his number. We e mailed him with no reply. Finaly we connected with him via phone calls and he did not have much to offer.||We called the exit department and asked if they would buy back our membership. The lady laughed and said they don’t do that. There is no availability for that kind of service. Once again Sales guy LIED.||We are going to send this letter to BBB and post this on Google reviews for everyone to read how manipulative and scam this program is. We will terminate this membership on our own.||Please be aware that the Marriott Vacation Club is not what it sounds to be,...

My family and I recently stayed at the Marriot Vacation Club Pulse in San Francisco and had a wonderful experience. As a family with two young children, we found the location by Fisherman's Wharf to be ideal. There are grocery stores and restaurants just one block away, and we were thrilled to discover multiple parks for the kids to play in, including the Joe Dimaggio Playground and Francisco Park, which they enjoyed the most. We also appreciated the convenience of Blazing Saddles bike rental, which was only a five-minute walk away, and being situated between two cable car routes.

Our first impression of the hotel was excellent, thanks to the friendly and welcoming staff. Adam and another lady greeted us upon arrival and made the check-in process quick and easy. The lobby was impeccably clean and featured two common areas for guests to relax in. One area had a long couch setup with a TV, which would be great for groups, while the other area had board games and coffee served in the morning.

We were pleased to find that the hotel was spacious, with wide elevator doors and hallways that easily accommodated our double stroller. We stayed on the first floor, which was perfect for us since we could access the courtyard directly with the kids. The courtyard was secure and had only one entrance, making it safe and enjoyable for the kids. The first floor also had a gym, which was perfect for me to use in the mornings. On the third floor, there were washers and dryers, which was a big plus when traveling with toddlers. There are also ice machines and a Bevi machine, which dispense still or sparkling water that could be plain, cucucmber, lemon, lime, or grapefruit.

Our room was kept very clean, with daily servicing that made us feel right at home. We had a large room with all the amenities we needed, including air conditioning, a fridge, multiple lamps and USB outlets, a wardrobe, a coffee/tea station with Starbucks grounds and Tazo tea, a bathtub/shower, and a shower mat if needed. We also appreciated the ample supply of towels for our family and the smart TV with plenty of channels and applications. In the lobby, there was a 24-hour store with a range of packaged foods, drinks, wine, beer, and a microwave that guests could use to heat up any food they may have.

Overall, our experience at the Marriot Vacation Club Pulse in San Francisco was excellent, and we highly recommend it to anyone traveling with kids or without. We're already looking forward to returning when we visit our friends in San...