All Car Specialist,Inc. — Local services in San Gabriel

TO CONSUMERS: IF YOU WERE GRANTED A COOL AIR REBATE VOUCHER, DO NOT USE IT HERE. If I could give this shop zero stars, I would. My elderly father had a horrible experience here, especially with a technician named Jorge (George), who was rude, dismissive, and completely unprofessional.

We scheduled an appointment through the Cool Air Rebate Program, which clearly states that diagnostic inspections are 100% covered for July 2025. When we made the appointment, we were told there would be no charge for the inspection. But when my father arrived at 8 AM, George suddenly insisted that there would be a $40 inspection fee if they weren’t able to perform the repair.

When I called to clarify, I asked for the service manager, and George came on the line. When I started trying to explain, George interrupted me, told me I was wrong as they had been processing these vouchers for some time. He also stated that he could not give me any ballpark amount for the repair costs of a leak, as some customers ended up paying $1,000 post-rebate. That made no logical sense, and when I questioned his statement, he simply said, "Ok, well it sounds like we won't be able to help you," and hung up. I later learned he’s a service tech and not the manager. What kind of business lets a tech speak to customers like that?

I called back and spoke with Ron, who identified himself as the actual manager. While he was more polite, he first claimed there was a 20% inspection fee, then reduced it to 10% after I cited the actual program terms. But again, Cool Air Rebate covers 100% of inspection fees in July, so there should have been no inspection charge at all regardless of outcome.

If we hadn’t done our own research and pushed back, my elderly father could have been wrongfully charged for something the program also reimburses the shop for. That’s dishonest and unethical, as it would incur double billing. I requested to speak with the owner directly because it was clear there’s a breakdown in communication at this shop. Ron said he would try to help me and “pass on the message” to the owner, Mr. Paul Brow, to call me back. No one followed up.

TO THE OWNERSHIP: Mr. Paul Brow, if you’re reading this, please remind your staff that professionalism starts with honesty. Your customers deserve transparency, not arrogance, misinformation, or being hung up on. Your staff told us you’re participating in this program “to help people,” but this is not how you help. This is how you damage trust and reputation. I hope you take my feedback to heart.

Thankfully, we found a more transparent participating business. For the record, the program very clearly states that inspections are 100% covered for the month of July and that approved repairs are covered at 90%. We won’t be returning here for any purpose, and we strongly recommend others proceed...

I called to get a quote for a belt tensioner replacement for my 2014 Madza 3 hatchback. A lady asked for my information and would give me a call back. Paul, the owner, returned my call with a quote of $230 all in and taking about 2 hrs. I was impressed with the professionalism and customer service so I made appointment a week later to have it changed. On the day, I was told by Ron that they would do an inspection first to see if it needed to change. And it costs $25. Although the change was informed by the dealer, I thought a second opinion would be helpful so I said ok. Turn out, it needed to be change. Then I was told the total would be $425 which was shocking to me. Ron said he would try to get the price I was quoted. I waited 2 hrs and finally they said the price was $283. And I had to wait another 2 hrs because of lunch break. I asked why the price was changed but Ron did not really answer the question. He kept saying that I got a good price. Overall, it was a disappointed experience for me. They were nice but they went back and forth with the price and wasted my time. My appointment was at 9am. It should have been a two hour wait on a Monday morning but became 2pm when I finally got my car fixed. Not only that, after saying I got a good price, the guy charged my credit card the total $425 then processed a refund back...

Having a great mechanic is like having a great dentist or housekeeper. Once you have the right one, you never want to let them go. Well, when Kerechuk Motor Services decided to retire their business a few months, I was heartbroken, until I got a card in the mail from Kerechuk owners Billy and Natalie referring us (and all of my service records) to their old friends AllCar Specialist, which helpfully is equidistant from my house, just in the other direction.

My first experience with them last week, couldn't have gone better. Sarah made the appointment, and Ron was super professional and communicative, which I expected, but it's always nice to have expectations met. I went in for a regular service and a front brake job. Turns out the brakes were fine for a few more miles, but the radiator replacement I'd been putting off was on borrowed time. They did it, and the thermostat and hoses, and had it ready for me the next day, at a totally fair price. Best of all, my friend and favorite wrench, former Kerechuk owner Billy De Bere, is there at All-Car Specialist as one of their lead techs, and he did the work!

Life is good when you have a good mechanic. Highly...