Ms Kawaii Eyelash & Beauty Salon — Local services in San Gabriel

Disappointing Start, But Excellent Resolution

I initially had a disappointing experience at Miss Kawaii Lash. I requested a natural, wispy, spread-out lash set and even provided a clear photo reference. Unfortunately, I received a dense, clustered style more in line with a dramatic volume set- even skipping my inner corners, which I had to get corrected elsewhere at an additional cost.

That said, I want to acknowledge how the salon ultimately handled the situation. I contacted them within the 5-day warranty period, and although the communication was a bit unclear at first, they ended up removing the lashes for free and fully refunded me, which I really appreciate.

Mistakes happen, but the way a business handles them matters — and they made it right. While the initial service didn’t meet expectations, I’m giving 4 stars because of their willingness to take responsibility and ensure customer...

This isn't my first time here. I was satisfied with the service before. However, the last time I came in less than a week almost 50% of my lashes came off. See photos for reference. I sent the message to their office and they asked me to come by to fix it, I told them that I wouldn't be able to because I am out of the country so I asked for a refund instead. The response I got was that they will not issue a refund unless if I go back there ? Fo what to waste my time? What is this a threat??? Didn't I say I am out of the country? I asked them to have their manager call me and the reply I got was "Our manager is working now and not available". So calling a customer is not part of a manager's job now??? So after all my complain the manager called me and told me that there's nothing they can do and that they cannot offer me a refund then hung up the phone. I wouldn't waste my time coming here...

This is the worst place to have your eyelashes extensions! Grace is very dirty. She doesn’t wash her hands. They don’t sanitize there supplies. My eyelashes don’t grow anymore. I don’t recommend this business to anyone all of there reviews are fake. They are fake. IM SO SAD TO WASTE MY TIME WRITING this review but I don’t think is fair for the next client: guest to suffer by not knowing the truth.

I don’t understand how you are even in business! All your eyelash technicians aren’t even licensed with the state of California!! Foreign nationals who engage in unauthorized employment can face serious consequences, including deportation. While officials may in select cases forgive unauthorized work, it is best not to take the risk even if you don't plan on pursuing permanent residency or citizenship in the...