Metro by T-Mobile — Local services in San Jacinto

I am writing to share my experience at the Metro PCS store located on 1493 S San Jacinto Ave in San Jacinto, CA 92543. I must say that this particular store is highly recommended if you are a Metro customer seeking upgrades or any assistance. Throughout my 8 years of being a Metro subscriber, I have found their prices and services to be exceptional, with no cause for complaints. In my recent visits to the store, Ulises, one of the staff members, has been particularly outstanding. His dedication to his work is evident, and his assistance has been invaluable. Whether you are looking to set up a new service or need help with your existing one, Ulises is the go-to person. He not only provides expert guidance but also ensures that customers receive the best deals possible. If I were to rate my experience at this Metro PCS store, I would unquestionably give it a 5-star review, primarily attributing this rating to Ulises's exceptional customer service skills. I believe that acknowledging outstanding service is important, and I wanted to take a moment to commend Ulises for his professionalism and commitment to customer...

It's time to search for another service provider. At Metro, IF you are a loyal customer, you get punished. "You qualify for an upgrade." Oh, but you pay extra, and there's no discount for a new phone. My son's phone fell and was messed up/unusable. We do share the account ( 2 lines), so we wanted a temporary phone. The phone he was comfortable with shows a price of $79.89 on their display. Our price with tax and activation comes to about $198.00. When I questioned the high cost, because my math didn't make sense, the answer was, "Oh, that's the retail price. You don't get the retail price." I calculated it would be about $115.00. Even if taxes were 20%, it makes no sense. So, because we are Metro customers, we get slammed?

Thank you, Metro, for considering your customers . Not!

Thank goodness for the nearby GZUP Connection LLC repair store. $80.00 and 30 minutes later, my son's phone is fixed and...

Still the worst place ever. Went today to buy a SIM card was outright refused to purchase one without having the phone on me. Idk what her name was but she really beeds to find another line of work. When i callled to speak to the manager these 2 girls thought it was okay to laugh at me and yell ke they dont know when he will be in. Worst customer service but only for my husband. Every time he goes in they give him the run around wanted to change the pay date and she out right said no u can't has to be over due for a week. This is an absolute lie. I have done it with phone still on and done it after it was shut off for a day. Diane always gives my husband the run around and lies to him. I never have a problem but am so tired of hearing how shitty she is to him. And yes ALWAYS THE SAME LADY...