Burger King — Restaurant in San Jacinto

.my girlfriend and I had the wonderful and amazing experience of eating there. The staff was so polite and very helpful. We showed up about 7-8 minutes before closing. They served us and they also allowed a few other customers to be served while we ate there, which we thought was very nice. We asked about a few items as we had coupon's they asked to see which ones we thought we might be interested and let us know which items out of the ones choosen were the better tasting and better bargain. My girlfriend picked out a double cheeseburger combo and I just had two rodeo burgers. They upgraded our fries for free since the coupon was only for the small side of fries and a drink. We ate while they took a few orders as I had stated before after the fact that they had been closed supposedly lol. They were very polite and asked if the meal was good my girlfriend asked for lettuce in her burger and they obliged without question. We finished cleaned up after ourselves as we were very thankful that they let us enjoy our meal without being rude that we had been there after hours, we figured eat and make it seem as if we were never there as not to bug or burden the staff. I understand this is hemecinto and not the best area, but this establishment treated us with very much respect and dignity as I very often get treated like a criminal or bum without money... I'm niether as I have a job in the private health care as a wound care specialist, I'm covered with tattoos from head to toe. Not very many places I go to where I get treated with respect or polite for that matter and im a firm believer of kill them with kindness. I hope this review wasn't to long and I hope your experience is as good or better than...

-Update- I was able to receive a response from corporate as no one from this location bothered to try and remediate the situation. Based on the lack of responses to multiple complaints in the reviews, I can't say I am surprised.

-Original Posting- My order was made incorrectly multiple times. The team member was very unprofessional in their approach. The app displays items the store does not carry and the workers just seem to laugh or give off rude responses when asked about it. Additionally the same team member had her hands in a red cleaning bucket filled with who knows what. She proceeds to squeeze out a towel and go from that bucket, to the the hot food line, and then to the register all without a proper hand washing (standard food safety should tell you not to do that). She also tried to charge for sauces the store already missed from the original transaction. At that point after driving back and dealing with her disturbing behavior my family decided to leave and take things above her as she clearly lacks conflict resolution skills.

This experience has left a stain on my views of this specific store as this is not the first time I have had an issue with missing/ incorrect items or...

Second time here in 3 weeks, same problems. Lobby is closed and must wait 20-30 minutes for drive thru with only a three cars in front of us.

Ordered two bacon & egg croissan'wich sandwiches with NO cheese, asked at the window again "NO cheese because my wife is allergic" and was told yes. GOT CHEESE. I repeated the order to the order taker at least 4 times because he couldn't get it right.

Ordered two fully loaded croissan'wich sandwiches and was asked repeatedly if I wanted bacon or ham. That sandwich has both and I said that twice to the order taker. He put in my order for the double croissan'wich instead, one ham and one bacon. I questioned this at the window as well and he said they are the same sandwich, WHICH THEY ARE NOT.

I was fooled by the staff here and drove away without verifying my order was correct. I could have went back and sat in the drive thru for another 20-30 minutes, but I have a life to live.

We have had issues with this location in the past and made attempts to reach out to them only to be ignored. Please train this team on proper customer service and what is actually on their menu. We are done receiving incorrect orders here and...