420 Smoke Shop — Local services in San Jose

I called because a website said they carry a costume I am looking for for my baby. The guy said that they have 4 boxes full but didn't keep record of what they have. I asked if there was anyone who could look or if they could tell me when they will set the costumes out. They said in 3 weeks...which makes no sense. Why would they set Halloween costumes out ON Halloween. I really need this specific costume and the retailer website says they have it. I would be driving to San Jose all the way from Fairfield just to get this costume in the size we need. Disappointing because they lost a customer and my 4 year old will be disappointed because he planned this costume for his 1 year...

Today you lost me as a loyal customer since you’ve opened. You’ve been reliable and friendly and I felt good service when I was buying. But today I came back for legitimate return/exchange for a piece, which I put water into (nothing else!), and was questioned about my honesty. Well this made me go try another shop. Without me asking, they listened to my needs and gave me an option for the lower price, which would have been $10 retail for you (so probably $1-2 deal cost). My feeling…you’ve become arrogant and comfortable as a business, and time will show that, if you...

Great Smoke Shop. They close at 10 which is fantastic because most places closed much earlier but that's probably because they're downtown San Jose where it stays busy so they still get business. I was on my way there with my e t a being 9 57 so I called to let them know I was going to be there just a few minutes before they close. I anticipated them having a little bit of attitude but not at all. They told me they would stay open for me no problem they did and I got what I needed and was...