Massage Envy — Local services in San Jose

I’m extremely disappointed with Massage Envy’s deceptive and coercive tipping practices.

My wife has been a loyal member, paying $70 per massage. However, we recently found out that the tip suggestions on the payment screen are calculated based on the $150 non-member rate, not the $70 she actually paid. This misleading setup resulted in her unknowingly tipping 20% of $150—$30 per visit instead of $14.

Over just 7 visits, she tipped a total of $174, when a fair 20% tip based on her actual payment would’ve only been $98. That’s a $76 difference—all due to a dishonest interface designed to manipulate well-meaning customers.

To make things worse, the front desk staff asks for gratuity directly after each session. This is completely inappropriate. Tipping should always be voluntary—not something clients feel pressured or guilted into. People like my wife, who are kind and have trouble saying no, are especially vulnerable to this kind of subtle coercion.

Massage Envy needs to seriously re-evaluate its approach: • Tips should reflect the member pricing actually paid • Staff should not be asking for gratuity—ever

Until these practices are addressed, I cannot recommend this company to anyone. If you’re a member, double-check your receipts and always enter your tip manually. You may be overpaying without even realizing...

I like to come get my massage at Massage Envy place. I like professionalism of people who works there. Many Massage therapists are very very good here but Mei is my favorite lately . She is very friendly and very caring but not only that she is also very healing to my body . I work as professional dog sitter where I handle many dogs who jump all over of me and hurting me time to time and I also do lot of cleaning after dogs , dogs pulling my arms on leash and knocking me off my feet when they run into park … all this cause me on going traumas issues and massage is a savior to me helping me with recovery from on going traumas . I do appreciate a competent massage therapist who can help me to heal my very sore body by massaging deeply and stretching it and I tried every massage therapist in this health spa and I came to conclusion that Mei is a person to whom my body responds the best.. I do not even need to tell her where my sore areas she feels them with her energy. I am very picky person and it takes a lot to please me . But I found her amazing since I went back home as a new restore person with my back pain gone and I made an another appointment on this coming Monday to see her again. Mei Thank you very very...

My first time, I was taken to the room and that was it. No instructions. I waited for her to return, waited but she didn't so i had to open the door and ask what is it im supposed to do. I was not sure if i am to leave my undergarments on etc again my first time. They asked if i had areas to put more focus on and focus and i mentioned my left leg. I was experiencing muscle spasms etc but when it came to massageing my legs there was less attention /pressure as well as no focus placed on my left leg. I mentioned it but it was as though she did not hear so I said it again, she still did noy do it So she chose not to listen. The massage overall was not what I expected, the knot's she could feel on my shoulder area we're not paid attention too nor was the pressure applied. The finally was her standing outside the door waiting with water and clearly expecting a tip. Not sure if i would return. Maybe not this (conveinant) location. I'm not sure if i return to this...