Mejuri — Local services in San Jose

First of all, I am a Mejuri super-stan! Their jewelry is high quality, gorgeous, a little pricey but so worth it. I became an even bigger fan when I visited the physical location. I have always wanted to get a piercing from them so when I was visiting SJ for spring break, I did not hesitate in going. They did not disappoint! The ladies at Mejuri were able to schedule me for a last minute appointment and were super sweet about it! They helped me pick out my jewelry, was transparent about pricing, and possessed a lot of product knowledge. The besssssst part of my piercing experience was Mody! She is seriously the best y'all. She went above and beyond to make me feel comfortable and kept me laughing the entire time. The piercing was quick, seamless, and painless. Mody provided ALL of the information I needed to care for my piercing (including how to wash my hair because I’m a curly girl). Thank you so much Mejuri! 11/10 service! I will be...

I want to share how I was treated by your staff at the branch in Santana row today!! I went to exchange a gift that I got today, I literally went to exchange it few hours later on the same day I received it! The manager there, her name is Amanda. She refused to allow me to exchange saying that there scratches on the back of the lock of the bracelet!! And that’s definitely not my fault, I never used the bracelet it’s not even my size! If there are any scratches then it’s from the store and most probably it’s a used bracelet that was sold with scratches! I contacted costumer service, all they could offer is returning it by mail and getting store credit! And that won’t work for me, I want my right which is instore exchange! I have the receipt and its within the 30 days!! It is simply my right!! And too add more on how poorly I was dealt with at the store, Amanada the manager called security for me to leave! This...

On May 30th me and some friends (18 other girls) bought a tennis bracelet from Mejuri for our friend who is moving away. We kept it in a closed gift box until today June 4th. We presented it to our friend who found it was too big for her and so she went to exchange it with a different bracelet. However your store Manager Amanda refused and spoke to her in a degrading manner ! Even calling security on her and her 4 year old son when she showed her that customer service said she could in fact exchange the bracelet!!! The only possible reason she would refuse to follow store policy and exchange it within 4 days is because she was discriminating against her as my friend is a visibly Muslim woman...