Metro by T-Mobile — Local services in San Juan Capistrano

I have never dealt with two more unprofessional and extremely rude employees of any business. They had no customer service skills . I got my problem with the reps at this store resolved with a customer service surpervisor who instructed me to return to this store and have them facilitate my return. The employee told me she did not care what metro customer service had approoved she would not comply. It is amazing these two girls have a job. I was informed by a neighboring metro store, these same girls are complained about all the time. Worst retail location in southern ...

We were treated with disrespect by an employee who refused to give me her name. The incident was on Wednesday Feb 26. She wears glasses. She is beyond disrespectful and rude with the customers specifically with elderly. Please check your cameras around 6:30 pm and you will see how arrogant this employee is. She is always mistreating your customers very unprofessional. She was not only mistreating my mother and I but also other customers with that nasty...

The 2 most rudest customer service reps we will never go in the store again. We will do our best to report this store for its rude customer service reps. 5/22/2024. We were treated with disrespect by the 2 customer service reps. We plan on making a formal complaint with the BBB TO REPORT THE EVENT. We stopped at the metro in Capo Beach and was treated so kind,...