T-Mobile — Local services in San Juan Capistrano

I recently had the pleasure of receiving exceptional customer service from Trinnity Bandeira and Gabby Luckey at the T-Mobile store in San Juan Capistrano (Store 1SRL). From the moment I walked in, both associates displayed a level of professionalism, attentiveness, and friendliness that truly set them apart.

Trinnity was incredibly knowledgeable and took the time to walk me through all my options, ensuring I found the best plan and device to meet my needs. She was patient, thorough, and made what could have been a stressful experience both seamless and enjoyable. Gabby complemented this outstanding service with her expertise and willingness to go the extra mile, ensuring every detail was handled efficiently and with a smile.

Their teamwork, positive attitudes, and genuine care for customer satisfaction were evident throughout the entire interaction. They not only resolved my concerns but also made me feel valued as a customer. It’s rare to find such dedication and enthusiasm in customer service, and they both exemplified what it means to provide a truly outstanding experience.

I highly commend Trinnity and Gabby for their excellent service and will gladly return to this location in the future...

I had an amazing experience at this location, assisted by 2 very knowledgable Mobile Techs. First Gio helped me with the purchase of a new iphone 16, taking a lot of time to help me transfer everything over. (Thanks Gio!) This took awhile, so Gio said I could run an errand in the shopping center. When I came back Ciro took over and helped me unlock my SIM card. Ciro went above and beyond and when this was taking awhile, I went to TJ's next door. Ciro came and found me. Unbelievable service! And we wrapped up my phone purchase together. (Thanks Ciro!) Everyone at the store was super responsive and helpful. Great experience, and I will go back for sure. I haven't written a Google review in over 4 years, and this is totally unsolicited by either employee. Great...

Service is slow. It's understandable if there's a ton of customers, but even in slow days, they take ages. The person attending to us always walked off to go help other customers or to talk to their team members, so it was a bit weird. I recommend the Laguna location and not this one, even though it's closer to me. They do try their best at being friendly, though, so good job on that. 3.5/5 08/17/2025 update. It was nice going in and getting help with any issues needed. Now their Corporate is forcing all T-Mobile workers to get the customers to only use the dumb Life APP by them. So you come in trying to get something done, you have to have the APP up and running. And you have to do most of the work before they can even properly help. I feel sorry for the...