New Century Kitchen & Bath — Local services in San Leandro

DISASTER! GO ELSEWHERE! The company was the contractor hired by Ikea to fabricate and install counters for me. First, the process took over 3 MONTHS before resolution. The order was made and paid for in early November 2022 and the problems were not resolved until Mid-February 2023.

1. They damaged my walls during the removal of the existing countertop--punching large holes in the sheetrock and then told me I had to repair their damage prior to installation of the new countertop.
2. They cancelled two appointments on the mornings of the scheduled appointments.
3. They repeatedly promised that I would be without counters for only 10 - 14 days, but it was literally 30+ Days--counters were removed on 12/10/2022 and not installed until 01/10/2023.
4. The material is beautiful, but THE INSTALLERS MISLOCATED THE DRILLOUTS FOR THE FAUCET--PLACING IT NOTICEABLY OFF-CENTER.
5. When confronted regarding the error, they first tried to say that the location was within industry standards--However, I have been both a registered professional engineer and licensed contractor for over 30 years so I am well familiar with how to address this kind of nonsense--which is NOT TRUE.
6. It then took over a month to get them to try to resolve the issue by replacing the counter--this is where the incompetence shows: 6a) They said they could replace just the middle portion of the counter by debonding the two exterior slabs and just replacing the center slab (I knew this wasn't possible, but agreed to let them try--to give them enough rope to hang themselves). 6b) When the contractor came to "replace" the central portion of the counter they literally said "no es possible" "necesitas cambiar todo." (Translation: It is not possible. You need to change everything.") They then refused to do the work and left. 6c) I called the company and told them this and they said (without ever having seen the installation) that their installers were wrong and that they would come back and do the work. 6d) I allowed their installers to come back in and they spent another 10 - 15 minutes looking at the counter and repeated the same things--IT IS NOT POSSIBLE. "We will crack/break the counter." Then then REFUSED TO DO THE WORK and left. 6e) I called the installer again and they claimed that the installers were ready to do the work, but I was refusing to allow them to do the work. (Remember, the person telling me this has NEVER BEEN TO THE PROPERTY and had NEVER SEEN the installation.
7. This matter was not finally resolved until the end of February 2023--so a countertop replacement that was promised to take 10 - 14 days took from EARLY NOVEMBER 2022 UNTIL THE END OF FEBRUARY 2023. DO YOURSELF A FAVOR AND HIRE OTHER COMPETENT...

This place was contracted by IKEA to install kitchen countertops. The contractors could not get a seam between two slabs seamless enough and I was left with about a 1/16" lip. NCK reordered countertops, took two month, same result. Countertops were made by Caesarstone and according to the company are within specs. So go figure! Also during the install a cabinet door was scratched. White NCK accepted responsibility I had to go to their office in person for reimbursement! NCKs customer service is apparently outsourced to Philippines, which apparently makes then unable to do refunds remotely. How does that makes any sense? IKEA was no help throughout either. I'm happy with neither IKEA, nor NCK, nor...

We had a great experience working with Carlos and Teresa for our kitchen renovation. Carlos was patient and meticulous when helping us with designing the cabinet layout. He ensured that our cabinets fits perfectly and helped with ordering timely replacements when our contractor (from elsewhere) made a mistake during the installation. Teresa was very responsive and quickly resolved the issue when we realized that an additional hole is needed for the dishwasher air gap after the countertop was installed. Overall we are very happy with how our cabinets and...