Five Guys — Restaurant in San Leandro

Avoid This Location at All Costs – A Terrible Experience

I ordered a burger combo. Initially, everything seemed fine—until things quickly went downhill.

I took my empty juice cup to refill it at the self-serve beverage station. As I placed the cup under the machine, a thick, black, sticky substance—resembling ink—poured out instead of cola. I touched it, and the dark residue stuck to my hand and wouldn’t wash off. When I raised the issue with the supervisor, she casually dismissed it, claiming, “That’s just the cola flavor—don’t worry.” Needless to say, I lost all appetite for the drink.

I waited for my burger, only to see staff wrapping it in aluminum foil like something pulled out of a greasy kitchen experiment. When I finally got it, the bun was doughy, as if it had been under a heat press too long—or not cooked properly at all. The sandwich was structurally unsound: ingredients shifted with every touch, and half of it collapsed onto my clothes before I could even take a proper bite.

As for the fries—hands down, the worst I’ve ever seen. They were soggy, dough-like, and soaked in oil, clearly overcooked or improperly prepared.

I paid around $16 for this disappointing meal—only to leave the restaurant hungry and frustrated. Save your time, your money, and your appetite. This is not a place you...

For one, the food was amazing and despite my complex order they got it right down to the letter. My food was made, and surprisingly quickly at that. Once I picked up my food from the counter I was pleased to find that my burger and fries were warm and very well cooked, and they had even gone as far as to put extra fries in the bag. :D. However there were a few downsides, my table was dirty and when i requested it to be cleaned it took untill i was almost done with my food for it to be done. My milkshake was very good but made incorrectly the first time, without the whipped cream I had ordered. Overall though, I was very pleased with the staff's ability to make specific orders with incredible speed and the great quality of the food. Looking forward to coming back...

The manager, Alex has made sure the quality of the food is outstanding and the wait time is efficient. The restaurant is clean and a great place to eat while shopping the outlets. They have good milkshakes! Lots of flavors. This is also around the corner from Burrell Field where they play everything at the...