The Home Depot — Local services in San Marcos

It was my first time coming to this Home Depot location, but I just couldn't wait any longer to post this negative review.

I simply wanted to apply for a Home Depot consumer credit card for getting the deal of $25 off on my first purchase. A young lady named Maxiana at thier customer service desk was either unwilling to assist my credit card application process or having severe "comprehension disability" on the following wordings posted on Home Depot website:

” Get the card, Save up to $100 today† on your qualifying purchase when you open a new The Home Depot Consumer Credit Card. Coupon is not combinable with other discounts. $25 off your first purchase of $25 up to $999† OR $100 off your first purchase of $1,000 or more.† "

Because she kept saying "You have to spend at least $1,000 for the discount"!? Anyway, I reached out to another associate, Steve. Although Steve's attitude wasn't very nice either, but at least he gave me the "clearance" for applying the credit card. At the end of the application process, Maxiana gave me another BS lying of "you were not approved". However, the application status printout slip indicated "needs additional information; see customer service". Unpleasant arguments resumed again until I was able to speak with the assistant manager, Marcus. When I was complaining to Marcus about how rude and dishonest Maxiana was, Steve immediately started yelling to me for trying to cover up his incompetent coworker. I was very shocked and upset about that Marcus didn't stop Steve's unacceptable behavior.

I was finally able to get the Home Depot card approval once they followed the procedure to call the credit card issuer, Citi bank. The customer service over the phone just needed my permission to close one of my existing Home Depot card account, because the numbers of Home Depot credit cards per person is limited at 3.

Nowadays, so many consumer related service sectors are pretty much horrible. From dirty mechanics to shady contractors, they all have a common goal - "Rip off their customers". Relatively speaking, retail transactions are much more simple and straightforward. Therefore, I didn't expect that I have to be on-guard for possible unfair or discriminative (I'm Asian) encounter while shopping with a nationwide home improvement store.

Once again, it was my worst shopping experience ever. I will definitely contact the Home Depot corporate office and post further...

For me, the location is convenient, and usually the home depot has what I'm looking for, so this is a go-to for me. Went for 3 things: have keys copied, halogen replacement bulbs and a propane tank refill adapter, that adapts the larger grill size tanks to the smaller 1lb Coleman tanks and enables you to refill the small ones from the larger one. They had a solid bulb selection, found what I needed right away. I was really impressed with the key copying setup. It was very high tech. I needed 2 copies of a particular key, which they were able to cut and prepare at the same time. Very cool. A bit disappointed on the propane accessory. There were a few employees standing up front, chatting with each other. I approached 2 of them and asked about the accessory, brought it up on my phone on Home Depots website to show them they carried it, and neither employee was really willing to help. No offering to walk to the aisle they thought it might be in, to help me locate it, and no checking in their computer systems to verify stock, instead they sent me off to an aisle as a guess. I couldn't find the adapter after a good bit of looking and so I ended up ordering it on Amazon instead. It just felt like I was interrupting the employees' social time and they didn't want to be bothered, even though they were standing there just chatting. Overall this is a good location and Ive had many a good...

If I was only reviewing the garden department they would have five solid stars. They are so helpful in the garden department every single time I go there. The lumber department is an entirely different story. I needed some direction I didn't know what I should use as an undersurface to cut something with a circular saw. I had never cut anything with a circular saw so I needed a little bit of input. The the kid did as little as he could to help me and then after sending me on a long goose chase or something that didn't even exist in the store he told me I would need a 2x4 for the saw horses that I was purchasing. So I found a piece of lumber in the 70% off bin and I had him cut it in half. As it turned out it was a 1x4 I can't and use it. He knew I had a 1x4 and I needed a 2x4. He was just ignorant and he really is not an asset to any company. He's just a little snot. Normally I have really good service at this Home Depot and I go here over all others hardware/gone improvement stores, but I'm going to start driving over to Lowe's because this was a really bad experience and it set my project back. I wasn't really at all impressed with this kid. He was just like I said a little snot. (It was this past Sunday late afternoon in case Lowe's I mean Home Depot...