Walgreens — Local services in San Rafael

TLDR: The manager of the Walgreens destroyed my priceless photos (physical memories) that I can never get back.

I had my film developed at Walgreens and I can tell you that I will never be doing that again. I got a disposable film camera for my final 27 days of college (27 exposures), so that I could take a photo every day. I had photos of amazing moments with my friends, photos with acquaintances I may never see again, and other fun memories of my final weeks in college. I dropped off my camera at Walgreens to get the photos developed.

Today I picked up my photos and they were awful. This is probably the 10th disposable camera I've had before and I've never had them turn out like this. Yes I'll have some occasional light leaks and dark pics or overexposed ones, I know those are my fault and I know how film works. These pictures I received from Walgreens were clearly scanned horribly and rushed. The color was shifted and double exposed and I looked up what could have gone wrong (I blamed myself first) but it was the result of a TERRIBLE scanning job.

I called Walgreens customer service to see if I could get my negatives back and they said to call the store I got it from. So I was directed back to this store and the manager said there's no way I can get the negatives back but he could give me a refund. I go back for my refund, I hand him my photos to scan the receipt that's on the photo packet, and he takes them to the back. Then he comes back and gives me my refund. Then after I ask him for my photos so I could at least keep my terrible ones because I can vaguely make out the pictures and I still can keep those memories. The manager (balding, older, reeks of cigarettes, skinny legs, wearing a tattered black t shirt and jeans) bluntly tells me he shredded them. My pictures. He just sent through a shredder. He seemed to enjoy that he ruined my day too even though I'd been nothing but polite to him.

So Walgreens, please fire this sadistic A-hole who destroyed something I can never repurchase or reproduce. I am beyond upset and no refund could amount to how much those memories meant to me. The manager also seemed to never actually be doing work and kinda wandering around and hiding from customers, so the young man at the counter had to keep calling him to help the customers.

Oh and by the way, the young man at the counter was the sweetest, most empathetic and understanding and wonderful gentleman I've ever seen work at this Walgreens. He actually looked concerned about my problem and wanted to help. Bless that young man, hope he's being treated okay by his manager because I cannot imagine that manager being a...

One of the worst pharmacies.....ever. Horrible wait times. Latest experience: Dropped prescription off and was told that it would be ready in one hour. Returned two hours later since their time estimates are always wrong. I was wrong about the time estimate this time because they LOST THE PRESCRIPTION!!! Still waiting for them to find it.

The typical experience goes something like this:

They tell you your prescription will be ready in 45 minutes....come back an hour later....they still have not started. Wait another 45 minutes while they fill other prescriptions, service drive up customers and even ring up customers who are purchasing random items from elsewhere in the store.

Usually they do not even have the medication you need in stock. Was told today that they do not have the medication to fill my prescription from last week, they did not receive the medication this week either and that they have no idea if they will ever be receiving the medication.

One of the main distributors for the Clipper transportation cards and located right near the San Rafael Transit Center. Somehow they managed to run out of Clipper cards to sell and they never ordered more.

Sketchy location, people tweaking in the parking lot, homeless congregations by the front door and garbage strewn parking lot. Expect to be asked for spare money, spare drugs or spare booze.

Spare yourself the agony and go...

Overcharge and rude employee Pens. Regular 5.99 sale 2.90 (grabbed 2) Mini 6 pack soda 6.99 regular sale ($7 for 2) Batman mug, 7.99

5.80 7.00 7.99

This is not $30 before tax. My subtotal was $29.62 I asked him to double check because I ONLY Grabbed that stuff as it was on sale. He said "you have to be a rewards member" I said , "I am. Have been for years and years and shop here regularly" he said enter your name , and I had already done so. He looked at the computer screen and said "are you Vince" I responded ,"Yes I am." He deleted the transaction and told me to enter my phone number again which I did the price didn't change. I told him the price was still the same and he looked at the screen and he looked up at me and he said "that's not my problem" even though he knew I was rewards member so I said "you know what I'm not going to take it screw it" and I went to walk out and he said no no . Then he like tried to make me buy it. But I'm not going to be ripped off like that I'm a rewards member I picked it out because it was on sale I showed him was on sale he know it was on sale and you know I was rewards member but he still tried to overcharge me so I won't be shopping at Walgreens anymore at all at least...