Rent-A-Center — Local services in Sand Springs

If I could give individual employees ratings then the Sales Manager Cali would get 5 stars!! She’s amazing, took the time to explain the situation with our delivery delay, and just had amazing customer service skills and an amazing personality! I would definitely recommend to request her if you want a great experience!

Unfortunately I can NOT say the same for the so called “general manager.” He called at 12:05 pm to discuss our delivery delay, I called back at 12:45 pm to see if there was any updates. When I told him who I was he snapped at me that he had “talked to me 15 minutes ago and told me it would be about 30 minutes.” When I corrected him and told him it had been almost 40 minutes and all I wanted was an update he became very defensive and rude, almost seemed like he couldn’t believe I’d have the audacity to correct him. Then when I asked if it would be possible or needed to push back my payment date due to the fact that I placed my order Sunday and still hadn’t received anything for almost a week and didn’t want to pay for something if it wasn’t in my possession yet through no fault of my own. As soon as I started to bring that point up he started talking over me and repeating himself so that I couldn’t speak, he also said that he didn’t know how I could’ve ordered something on Sunday when they were closed. If he had actually known anything about my order then he’d known I placed my order ONLINE, like millions of other people in the world because it’s not the 1900’s anymore and that’s a normal thing to do. Seems like the general manager may need a refresher in customer relations. The ONLY reason I didn’t immediately cancel everything and take my business elsewhere is because I love working with someone as amazing as the Sales...

Honestly really disappointed, we purchased a sectional from here at the beginning of April and had it delivered on I think Monday the 7th, it arrived around 3 pm and was back out the door by 6pm, they delivered a couch covered in bed bugs! Luckily the manager offered to send one directly from the warehouse the following day and we’ve had no issues till today! When we purchased the couch we told the employee that are next payday is the 21st and that we get paid bi-weekly and all was well but today being the 17th they are now saying we are two weeks behind on a payment and that we either need to make a payment today or they are picking the couch up, we do not have the extra money after paying to have are house treated for bed bugs even though I didn’t see any on the ground or curtains I wasn’t risking it, we offered to pay the full $84 dollars next week but the manager refuses to let us, it’s a loss on money for the company because it will no longer be considered a new couch and they would have to...

So we got a washer dryer and a tv at first and everything went great. Then we decided to get a bed and a set of bunk beds when the day came to deliver them I was informed my bed would not be delivered due to a manager super glueing some parts on and my bed was broke so they were ordering new parts. After I finally got the bed we didn’t receive all the parts some parts were chipped and some corners on the drawers were damaged. Our mattress does not even fit and yes I got them both as a set I was told it was suppose to fit like that and there’s no way. So now we are left with a bed we can not even sleep on due to not enough support parts for the slats not to mention if you lay on the bed no drawers open. So if I could give a 0 I would. Paying $2400 for a bed not worth $100 search will be on to...