Verizon — Local services in Sandpoint

I'm so overwhelmed with frustration for how big of a colossal mess I've ended up with after just trying to get a new phone for being due for an upgrade. Owen really screwed me and it's caused a lot of problems for me and lost A LOT of hour and hours of work and research and I still can't get into most of my apps or emails or profiles and I have NONE of my recent data or saved data from my old phone. I was told from the begining and the topic was brought up multiple times that I was not going to have to trade in my old phone for the upgrade deal I got which was HUGE and what I walked in saying was the most important thing I wanted to assure, I needed to keep my current phone at the time and was even discussed that I would use my old phone for the free new line our plan was obtaining. I was told that if I wanted to activate that line that I would just need to bring in any other phone I might have at home for a trade in and then would use the phone I walked in with as the phone for my new line but I was refused to be given my old phone back once all the data was supposedly switch over to my new phone and told that it was taken for a trade in that I was told never was supposed to happen and it was "impossible" to get my old phone even if I gave back the new phone. This was one of the main reasons I stated that all I cared about when looking at what deals we might go for, was that I didn't have to trade in my "current phone at the time" (my now old phone), I lost sooo much important information and research on internet tabs and now locked out of so many primary accounts that say the only way to retrieve my password info is through the message sent to my old phone model that I have no access to and was told was wiped. Yet, that is obviously not true and something real shady happened and it makes me incredibly uncomfortable, livid, and full of saddness and stress. I've had poor experiences in the past whenever I've gotten a new phone and it has never really gone very well but this was awful and the worst yet with the most damage and most lost. Real slimy and veryyyy unpleasant customer service by Owen when I called to figure out what was going on and why things weren't the way we discussed in the store. Ill never get all that needed days worth of information that make a huge impact to what is happening in my life and what was...

WATCH OUT FOR THIS VERIZON DEALER. My wife and I stopped into Verizon in Sandpoint 201 E Superior st. Idaho in early August to check on our data usage and save some $ on our monthly bill. We were visiting Sandpoint on vacation. I was interested in the "Plus 55 plan" as it gives us "seniors" a great break on an unlimited data plan. "Kayla" assisted us and said she had a better idea and it will save us $ off our bill. She proceeded to sell us complicated roundabout plans that just wound up giving her bonus money. Kayla sold us separate plans with unlimited data but to do so we had to buy 2 Samsung tablets with separate data plans for each. She said she would waive the activation fees for each new plan. Each new tablet plan was $20 a month and it was a very complicated roundabout way of making her bonus money and screwing us at the same time. Long story short, my next bill from Verizon was $125 more than it usual. She took care of her own interests and didnt give us what we came in for and misrepresented the products she did sell us. (and didnt waive the activation fee) When I got home I went to see my local Verizon dealer and they told me I got taken for a ride. I called the manager in Sandpoint, Jamie, and he said that he had problems with this particular employee and she was on loan from a store in Georgia. He failed to do anything to correct the problem though and never even had the courtesy to call me back. Complete scammers. The only bright side to this horrible experience was my contact with Verizon customer service people Skye and Holly. When I first called them and went through the whole thing they all but acknowledged I got taken by this Verizon store in Sandpoint and set aside the whole plan. They reversed the charges and actually gave me the data plan I wanted all along. Ive always had good results dealing with my local Verizon reps and very much appreciate Skye and Holly who took the time and patience to undo the problem created by...

They were great when I bought the phone, but by bad communication or other. The estimated cost for a watch & phone was $85, but after setting up the account online it was showing a minimum of $96 without a watch. I went to the store for a refund, I was told by Owen to come back the next day because a manager needed to be there, so I came back the next day, The manager said no Owen just needed to text her. I was then told Owen is off for 2 days & is the only one able to do the return. So after waiting two more days. Unable to return the Case and Camera lens cover because I did not have the boxes, (expected) Charged $50 restocking fee (also Expected) Own did not take off the Camera lens cover and only handed me back the case. When I ask for the coves he says he needs a tool to remove them. Afterward walking off with the phone. I thought he must be taking it to the back to remove the lens cover and will return with them. So I sit in the lobby talking to tech support resetting up my account, after a like 20 minutes of waiting I ask the manager why Owen has not returned my camera cover that I paid for and after talking to his boss he finally returns with them dumping them on the table. So in all, if you are buying a phone expect them to have great customer service, but If you decide the phone is not for you. ...