Rhea Lana's of North Atlanta — Local services in Sandy Springs

First time consigning here and I’m not sure I would go back to this location to consign. Sarah isn’t very friendly and wasn’t very helpful to a first time consigner. The directions provided did not state everything correctly. When I arrived I was rudely told that I could not come in to put the tags on my items. I had to do it outside or come back at another day/time which I didn’t have time for so I froze my butt off outside to put my 222 tags on. The directions did not state that you HAD to pick up the labels in advance otherwise you’d be putting them on outside in the cold, they only said it was recommended. I politely said well I’m a first time consigner so I’m new!! I put that aside and hoped it was the only rude interaction we would have; thought well maybe she was stressed or something. My husband even told me to just let it go that she was probably just under pressure. Then I sent my husband to pick up day. He was 8 minutes behind and she almost didn’t let him in to pick up the leftover product. He stated she was very rude and would barely speak to him! He tried to make small talk with her and asked her how the sale went etc. She ignored him completely! I was really surprised at her attitude again and he immediately called me and said that lady is completely rude and we just can’t believe that she’s still doing business with that kind of attitude. I hope the other locations don’t treat their consigners...

I had very high hopes for this sale. I work with children who have Autism and I thought this would be a wonderful opportunity to get the children some new toys. We spent over $1000 on toys. We weren’t able to put all of them in the vehicle we brought, so the manager on duty stated that we could come back the next day to pick up the items that were left. All items left were labeled with my name. When my husband arrived to pick up the additional items, he was immediately met with hostility. He was told that he needed to show the receipt. I sent the receipt immediately. He was then told that he needed the itemized receipt, despite our items being labeled. I immediately sent over the itemized label. The owner proceeded to go through each item to make sure we paid for everything, with an extremely rude tone and disposition. My husband, a black male felt racially profiled. The owner even stated that she could not deal with me. As a business owner I expect more respect and kindness. The manager and ladies that helped us the night before were extremely kind and helpful. I hate that we had this experience. I hope that you all do better...

Disappointed in the customer service of the main organizer (Sarah). They had an item mis-priced and when I raised a flag about it, multiple helpers told me that Rhea Lana’s always honors the ticket price, even if it was imputed incorrectly. Sarah came up to me later and asked for my ticket for the item to “check on it.” She never gave me an update and I had to walk the entire store for 20 minutes to find her. She then said she couldn’t honor the price but that she could sell it for half. I said “sounds like a fair deal, I’ll take it.” But then she suddenly couldn’t sell it for half (even though she just said she could) and promptly began ignoring me as I was trying to get an update on the sale. I understand respecting your consignor but you also need to put some effort into respecting your customer. For someone who is leading this sale, I was disappointed at the example she set for customer service. There was no professionalism on the customer side and instead she just tried to ignore me with hopes I would go away. If you can’t honor the ticket prices in your store then you lose the credibility of your...