Mattress Warehouse of Dubois — Local services in Sandy Township

I highly recommended this place. The friendly sales staff are NOT pushy and actually listened to our needs. What planet are we on?!

Whenever I go to a place like this, my hair stands on end and I go through many preparations and plot out a few strategies on how to fend off a pack of vultures (cough cough salespeople) bothering me, eaves dropping on my conversations, and trying to sell me things I do not want. I hate it every-time, however...

Mattress Warehouse is the complete opposite. In fact I came in so aggressive I had to change my tone immediately when after letting us browse for a few minutes UN-interrupted, Betty came to see if we needed help. She was everything you'd want in a helpful staff member: Patient, a Great Listener, Positive Attitude, Steered us to wherever we asked, Never pushy, Informative, and so much more.

My wife and I went inside on a whim to browse the inventory and research what we liked for a purchase we had planned on making later this year. WE LEFT WITH A MATTRESS! I don't even think Betty sold us on anything. She just helped us Sell Ourselves. It was a great experience—even more so because our backs have been screaming for a new mattress for over a year now. We needed this.

After I complimented Betty on the family style service we had received I learned that Mattress Warehouse is a smaller company unlike Mattress Firm, or many of the others bigger box furniture stores (Who can give a ** about their customers.)

I can say that small family vibes show here and we received a Five-Star service from Betty, the District Manager!

I'd like to say we will be going back, however I'm confident it won't be for at least 10+ years as we got a stellar mattress for a great price! Who knows what we'll...

My experience started with casually walking into the mattress warehouse with no intention of buying anything yet. When we walked in, we were kindly greeted at the door by associate Hope. Hope was very knowledgeable and helpful with all of our questions. We tested out several of the recommendations and immediately found one we loved.. or so we thought. We ended up purchasing a mattress only to get home and have second thoughts on our choice. As embarrassed as we were, we returned the following day to inquire about changing our mattress before it shipped. Hope was not there when we returned. However, manager Tina was, and she was great! Tina was so helpful and understanding of our sudden indecisiveness. She helped us find a mattress that we ended up purchasing for good. The entire experience with Hope and Tina were truly wonderful and made such a large purchase really easy.

One thing that really stood out to me was the employees did not immediately recommend the higher cost products (they easily could have pushed the expensive stuff). They recommend what they thought fit our needs best, which I think is...

If I could give less than one star, I would. Before you buy a bed from here search go to Google and search "Mattress Warehouse reviews". Click several of the links and read what others have to say about this place. First let me say the in store sales person that we dealt with, Erin, was super! From there it went downhill. They could not accommodate a 4 1/2 hour deliver window. I work in the morning and I'm home by 9am. I have to leave at 1:30pm to go back to work and they knew this up front. Twice they attempted to deliver during a time when I was not home. Regional manager, Al, got involved and is nothing short of, what people used to call, a typical used car salesman. He called me on the phone to straighten things out, promised to call the next day and never did. The lady that I spoke to from delivery services in Maryland could not have cared less whether we got our bed or not. She was very rude and inconsiderate and told me to call the store when they opened at 10am. We canceled the order and went elsewhere and...