El Remate — Local services in Santa Ana

The store itself is nicely equipped with everything you need for your party decorations and more and the staff is helpful and professional however Worst table and chair rental location. Chairs had dirt, spiders, gum, tape, string, they had writing all over and some were even broken. The tables were a hot mess. They were extremely dirty, spider webs underneath, some had mud, series stains hard to remove, gum, tape, string etc. I do not see why I have to be the one cleaning their equipment. I invested almost two hours of my time trying to make their equipment a little more presentable. To make everything worst you have to pick up and drop off yourself and still leave a deposit. Not sure what the deposit is for because no one on their right mind would want to keep an equipment under that condition. I feel they could have done better by renting equipment in...

The cashier lady had a very bad attitude towards me and was very rude. Almost like she didn't want to be there and she said i had to spend $5 or more if i wanted to make a purchase. Wich is ridiculous to me. What kind of store policy is that?. Plus the candy and chocolate i bought where rancid and had gone bad long time ago. Overall the service was less than great more like horrible. If you ask me what can the owner do to improve there service. Well first and foremost get rid and fire that cashier lady and get fresh products. I understand its a discount store but that doesn't mean you can be selling chocolate and candy thats rancid...

Don was very helpful and caring. We were able to shop whatever we need so easy and he was so patient during our shopping. I will...