Pottery Barn — Local services in Santa Barbara

Great store, horribly RUDE and UNPROFESSIONAL manager Linda Sullivan . Bought 5 items, 3 of them were incorrectly priced on the receipt. Not the cashiers fault, as she just scanned the items. Unfortunately, Linda Sullivan, manager had to get involved to correct the transaction. She never acknowledged me, was openly demeaning to the woman that was helping me. She did not explain to the cashier or me how she has corrected the prices.. which scanned incorrect again when she did it! The cashier had to call for Linda’s assistance again! Once again she never acknowledged me, or apologized for the mistakes or the ridiculous amount of time it took to simply buy a few small items. Items scanned incorrectly, so Linda added a refund in the amount to compensate which I had to ask her to explain to me as she was asked for me to sign a receipt.. pointed and said sign here.. no explanation until I asked what I was signing. Totally RUDE and Unprofessional behavior from Linda Sullivan to both me and her staff. The cashier was apologetic and very sweet. I told her to find employment where she was...

I ordered a duvet from Linda (store supervisor) at the Santa Barbara, CA Pottery Barn store on July 16. After waiting 2 weeks for my delivery, I called Linda back. She found my duvet on a shelf in the back room….never got shipped. She promised she would overnight the shipment. Two days later at 7:24 pm. I received a shipping notification. It was still in her store, not shipped. When I called back Linda (store supervisor) the next morning, she assured me it was in the mail and I would be receiving it. I shared the shipping confirmation with her, and that it had yet to be shipped, she said she would look into it and get back to me. Of course she never called me back. I had to make yet another call to Linda (store supervisor). What a surprise, she still had the package in her hands, 3 days after she told me she had sent it overnight. She was insincere with a short apology and offered no resolution. I cancelled the purchase.and requested my money refunded. Beware of Linda (store superviser) when dealing with Pottery Barn in Santa Barbara, CA… Dishonest, insincere,...

AMAZING CUSTOMER SERVICE!!! Chelsea Lennon fielded a call from me on a very busy Friday, I was looking for a specific platter and the Santa Barbara store was the only one that had it in stock and for pickup only. Chelsea had mentioned they were very busy but that someone would look and call me back. Chelsea called me back the following Wednesday asking if anyone got back to me. They had not, but I had called back over the weekend to check with someone and I had a not so pleasant experience with that individual. She said she was a manager and tried to rush me off the phone and that they didn't have the platter. Chelsea told me she was just going to check again to make sure and was SO apologetic for the unpleasant experience I had had with the previous person. When Chelsea called me back, she told me they did in fact have the platters, and was more than willing to ship them to me on Oklahoma. She is the type of person I hope to deal with everywhere, THANK YOU CHELSEA!! I know my daughter's Nightmare Before Christmas birthday party will be amazing...