Verizon — Local services in Santa Barbara

OMG Horrible experience here, GO ELSEWHERE! There are other Verizon stores (or better yet switch to ANYONE ELSE). As someone who always looks to the positive side and often justifies bad experiences on someone just having a hard day I cannot justify this experience. After 2 hours on chat trying to sort out phone line issues (new lines for Apple Watches), I was told I needed to go in-person. Upon arrival the store said they had no notes from the previous support chat (which I found very odd as I was told multiple times all of the chat notes would be sent to the store). The associate told me one line was activated but the other was not because I needed to reconnect it and get the IMEI number. I noticed the watched that was "activated" still showed "No SIM, No Connection" and called the manager over to have it checked because that was the issue I had on the chat beforehand had the same issue. The manager JESUS (refused to give a last name) came and told me the issue was that the watch hadn't been updated. I expressed my concern that a month ago the watch did not have an update and had the same issue and he let me know that I was wrong and that it said a 1.2 GB update which was likely there the entire time. So I said how I would sort the issue out if I updated the watch and it had the same issue and he was very confident I would not have that issue but then said I could come back or go to Apple. I stated I would likely go to Apple then because there was no way it was just an update issue. He said that since I was claiming he was wrong that he was going to refuse to try and set up the second line or connect the IMEI. I was surprised and said "can't you just add the IMEI in case it works" and he said "No, you are saying I'm wrong." Utterly shocked, I asked how I was going to connect the IMEI and he said he would get the support number for me to call which had not been helpful before and I said they weren't helpful and he just shrugged. Then left me there for 10 minutes came and threw a sticky note at me with the support number on it. I left with my kids who were shocked by the service and said he was very rude. This sort of power trip is ridiculous and very unprofessional. I did update the watch and guess what?!? It still has the error. I guess I am off to Apple considering no one seems to be able to help me. I tried filing a complaint with Verizon and they say they'll note it down and pass it along but then disconnect me from chat. To speak to my character I am a pre-med student who volunteers at the hospital and am frequently tested on for patience and empathy and have never had a poor patient experience. Additionally, I work as a caretaker and believe the best way to get better is through listening and communicating. I hope everyone reads this and avoids this store and hopefully this never happens to...

The manager Antonio went out of his way to make it impossible to receive good customer service. His dismissive condensing manner made the whole experience so upsetting. My husband and I walked in with his phone that had not been working for almost 24 hours due to the NATIONWIDE outage affecting many Verizon users. He walked in, gave Antonio his Driver license and because he is not an “authorized” account manager I was asked to provide an ID that I had to go retrieve from my car, but because my ID was expired Antonio refused to help us! He made it a personal vendetta to continue to refuse service because my ID was expired! I offered to show him a picture of my Valid US passport and he said that would not work. As the manager of this store Antonio displayed pleasure in not helping us resolve an issue caused by a massive outage with Verizon. He was dismissive, even though the owner of the phone had his valid ID and I was standing there as the authorized person to get the phone to work. When I asked to speak to someone else above him who could help us he called customer service 1-800 number knowing full well that those calls take so long. Really??!? I had been on the phone with them the previous day for 55 minutes before they answered. The most upsetting part was that a few months ago my husband had gone to the same store by himself with his valid ID because his phone was stuck on SOS and a different representative at the store fixed the issue for him without a hassle. I expected the same customer service today and it didn’t happen. I asked Antonio to pull the records of that visit to show how there was no refusal to help my husband even though my husband had walked in by himself. Antonio went out of his way to embarrass me for an expired ID and belittled my husband by not believing him when he told him that the last time he had come in his fellow colleague helped him in 5 minutes. We had to go into this store because of a nationwide issue that affected my husband for 24 hours and Antonio, instead of being interested in helping, refused to offer any customer service. Do better Verizon, your management team has to be there to offer solutions; especially when it’s an network issue that can only be resolved by representatives. Give grace to your customers who pay for service that had not been working for 24 hours, even if the authorized user can only show an expired ID and the owner of the phone has his valid ID. Many customers are dealing with this issue right now because it’s a nationwide problem, don’t make it hard on those who need to get these phones back onto...

I've tried 2 separate times to order a simple charger for my moto z2 force. It's not sold in stores. Both times on the phone, I was on with them for over an hour and I was very specific on what I wanted.

I was sent the wrong ones both times!! I was then asked to return them in the middle of covid in may and take the buses to do so and I had to decline. It wasn't my fault they sent the wrong ones in the first place. I told them they could send fedex etc to pick them up but it never happened.

It was a hassle to get the charges of 100.00 nearly removed from my bill and required another 40+ minute call. I still don't have a goo charger.... I'm so frustrated. I want to buy a new phone from Verizon as I'm due for an upgrade but I can't get the customer service or even the things I'm asking for through multiple departments and supervisors and transfers. The hold times were long and I wasn't able to get to a store because it wasn't allowed due to covid-19. I'm so frustrated and I just need the simple things right now. I've called again since and I still cannot get a phone charger!! My phone is only 3 years old and I pay on time every month and I've been with Verizon for 5 years now. I don't understand why they can't do something so...