Walgreens — Local services in Santa Clarita

Terrible service at the pharmacy. Called their automated system on Saturday to refill an Rx. System said the prescription will be ready Monday. I call Tuesday to follow up because I was never notified it was ready on Monday and the Pharmacist said there was no record of my refill request. I ask how that happened and she just laughed and said “I have no idea”. Then she came back to say that I was given a 90 day supply last month. I correct her that it was a 45 day supply, the medication is taken twice a month. She argues, but eventually confirms that I’m correct, about the medication I’ve taken for over 7 years… so I ask how THAT happened. They’d lost the refill order somehow, then incorrectly argued, in an annoyed and condescending tone, that I didn’t know how to take my meds. No apology, just the pharmacist barking at me, “SIR, I’m trying to help YOU with YOUR problem.” Yes, a problem I’ve never once had until I switched my prescriptions to this Walgreens location from another Walgreens last month. I plan to drive a mile farther away to get my meds anywhere else rather than deal with these...

Service at this location was unprofessional and disheartening. I called prior to our visit to ensure that we would be able to get passport photos taken. When we arrived the cashier asked us to wait for 5 minutes. While we waited, I overheard the MANAGER YELL from the photo department to the cashier, "No more passports pictures today because there is no one to cover. Go on your lunch." No one came over to let us know that they were short staffed (which I understand). The customer service was just uncalled for. Managers need to be...

Called this morning to ask a question regarding a refill on my medication and Shannon from Walgreens Newhall Ranch Rd from Santa Clarita was condescending and rude saying they have hundreds of prescriptions coming in on the app besides mine and just because I asked a simple questions why my medication was being filled much later then normal as this has never happened before. Not sure what that lady’s problem it but if she hates her job that much she shouldn’t be answering the phone talking...