AAA Santa Rosa Farmers Lane Branch — Local services in Santa Rosa

I am deeply disappointed with the service I received at the AAA Insurance Branch on Farmers Lane in Santa Rosa. My experience with this branch was not only frustrating but also quite disheartening, especially considering my clean driving record and loyalty as a customer.

The primary issue I encountered was the mishandling of my insurance policy. The branch erroneously added to my policy, a car which was totaled due to a collision happened in the prior month as an impaired elderly driver drove into my wife’s lane. This error by this AAA office on Farmers Lane significantly complicated the underwriting process. This mistake alone was concerning, but what followed was even more distressing. Despite repeated attempts to seek clarification and resolve the issue, the communication from the branch was negligible. The lack of responsiveness and the apparent disinterest in correcting their error were quite unprofessional.

What's more troubling is that, without any substantial clarification or communication, they abruptly canceled my insurance policy. This decision was made without considering my status as a preferred class driver, with no history of DUIs or moving violations. This abrupt cancellation not only put me in a difficult position but also jeopardized the well-being and security of my family, who have always been law-abiding and conscientious citizens.

As a loyal customer who expected a certain standard of service and professionalism, this experience has been very disheartening. It's unfortunate to see such poor service from an establishment that is supposed to provide support and security to its clients. This incident has significantly eroded my trust in AAA Insurance, and I am compelled to look for insurance services elsewhere that value their customers and handle their policies with the care and accuracy...

A great place to get your DMV chores done here. But I do have to say at least in the Santa Rosa area the towing part is not what it used to be. My motorcycle broke down I have the premium tow package which includes motorcycle towing after calling for service and being told 50 minutes was my wait time in the city ten o clock at night . 0ne and a half hours later no tow truck no call saying it would be late. After I decided to call them I was told they were looking for a tow truck and the asked to speak to the manager and then told they couldn't find a tow truck for me. After being a member for(20) years I was never so disappointed and now was forced to find my own tow home it now being 11:30 pm a homeless guy was there being very loud fortunetly for me and the police got called on him the arriving officer ask if I needed a tow truck I said AAA couldn't get one for me and he said they have a little pull made a call and 15 minutes later a yellow AAA flatbed magically appeared putting the P.D. doing a job better than the office I for the moment hold a card stating that's what I pay for but didn't recieve that evening. The breakdown I called for help for at 10 pm ended at 2 in the morning 7 miles from where I broke down triple A did not even offer a apology or a free tow or any other dissatisfied customer service. My membership expires in june and the first time I'm seriously thinking about not joining again. This was also the only time I was not emailed a survey how are they doing to fill out trust me I was waiting so I saw them on my google guide so here is my...

Not ADA compliant/ accessible, despite the setup. Handicapped-accessible parking was mostly unoccupied, but blocked off by the incredibly long line for the Starbucks drive-thru; when I needed help with a form and said it directly tied into my limitations, I was refused any sort of reasonable accommodation. Then the lady demanded I not only pop the hood for her -- which I was not even told would be necessary beforehand -- I was also required to LIFT and HOLD it up myself somehow magically, despite multiple injuries, though she was clearly more capable than I at that moment.

On top of that, their whole system was down, but instead of calling me to let me know they needed to reschedule my appointment, they let me just show up and find out when I got there, telling me they were going to have to have me 'come back tomorrow' (& totally just assuming I have nothing else scheduled for the next day) to finish the appointment anyway -- but they could do half of it now. ...