Starbucks — Restaurant in Santa Rosa

I have been a loyal customer of this Starbucks location for a long time, always enjoying their friendly service and comfortable atmosphere. I would have gladly given them five stars until today’s unfortunate experience.

As a digital nomad, I often work from cafes, and this Starbucks has always been my go-to spot to charge my laptop and phone while enjoying their delicious coffee. I usually have my cat, Mishka, with me. He’s always either in his carrier or on a harness and leash, and never roams around the store—he mostly sleeps quietly.

Today was a particularly rainy day, so Mishka was safely inside his carrier. After working on my laptop for about an hour, I went to use the restroom. Upon returning, a female staff member stopped me and asked if I had an animal in my carrier. When I confirmed that my cat was inside, she informed me that they couldn’t allow that, without providing any explanation as to why. What was most disheartening was her apparent preference to put my cat out in the pouring rain, rather than allowing him to stay inside, where he wasn’t bothering anyone. There were no other customers in the store at that time, making it even harder to understand the issue.

This experience has left me feeling very disappointed with this Starbucks location's policy towards animals. It’s disheartening to know that they are not animal-friendly, especially on such a rainy day. While I have enjoyed my visits here in the past, this encounter has unfortunately left a sour taste. I hope they reconsider their policy and provide better communication and compassion...

NIGHTMARE! I took a good friend to Starbucks on Farmers Lane. Unfortunately he has Alzheimer's disease/ dementia so he becomes impatient...I only ordered a simple black coffee for him and the chocolate pound cake. I specifically asked the cashier to put the cake on a PLATE since the 90 year old guy wanted to eat his sweets there with a fork. Nobody communicated this request. Nobody heated the cake as they promised. When they did it took forever and then it was thrown into a PAPER BAG. This took so long the poor old guy was upset asking what happened to his cake...

The Manager, David did not care and acted so indifferent. Later another person came up to us and commented how rude he was! The other employees glared at me and smirked when I said that I was planning on writing a poor YELP review. The same manager certainly had time afterwards to chit chat (not about company business) to a lower level employee outside in the front. So they were NOT busy and should have apologized and made up for the long wait and confusion. The right hand does not know what the left hand is doing at this Starbucks. I give the service an F. I will never return to this Starbucks...

Alright alright alright! ;) Let's begin! My mom and I moved here in 2018, and this location is right down the road from us, which is very convenient. It used to be so amazing, the people working there actually knew how to be baristas! (This is coming from a barista btw) Now I know what you're thinking, I KNOW I shouldn't be expecting THAT much from a Starbucks, correct? Should I be expecting a watered down tea that doesn't have peach juice in it? Let me tell you, it's every-time I order! The baristas -now- either don't know how to make a simple drink, or they don't care, or they just dislike their jobs THAT much. It's disappointing. I hope management steps up and actually starts caring more about the customers and their orders, because it's expensive as it is, and I'm not paying for a really simple drink to not even be made correctly. Like I said, I work as a barista and the baristas there should really be ashamed of themselves and seek other career options. Lmao. My mom and I rarely frequent this location anymore, which is unfortunate. But when we do, we watch them like a hawk in order that they do their jobs correctly. P.S. (my mom now knows if/when they decaf her...