Baer's Furniture Co. Inc. — Local services in Sarasota

I recently purchased a home in Florida and was referred to Baer's to shop for furniture. I started by browsing Baer's website for ideas and clicked the link for a design consultation. Wow! I'm sure glad I clicked that link!! This was the beginning of a great experience working with Designer, Laura Dickson in the Sarasota, FL Baer's Furniture location. I made an appointment for an in-store design consultation that lasted an entire afternoon! Laura took the time to get to know my design style, and the look I wanted to accomplish. Next, we got down to the fun of shopping! Laura made the process so enjoyable and stress free. Based on our initial design discussions, Laura offered spectacular recommendations, pin pointing furniture pieces I absolutely loved. Customizing pieces can be so overwhelming with so many choices, but again Laura effortlessly pulled together fabrics and finishes that fit my style perfectly. By the end of our afternoon together we furnished my entire home! I hardly expected to furnish one or two rooms, never mind my entire home in one afternoon!! Laura's communication throughout the process was exemplary. Laura worked with me to coordinate a convenient delivery date that ultimately I was unable to be available to attend to accept delivery. No problem! Laura, on the day of delivery, was at my home with the delivery team to manage the entire process from inspecting all the furniture pieces for any damage to ensuring the pieces were set up and placed appropriately according to the design plan, all while communicating with me long distance throughout the process. I highly recommend Laura for her expert design skills and knowledge. Laura is so easy to work with, pays attention to the details and surely delivers! The fun continues as we turn to choosing accessories making my house a home! Stay tuned for another awesome...

Talk about a NIGHTMARE of customer service!!! I purchased a table for $1298 along with the "warranty". I paid the warranty to the store the day of my purchase. I made a claim early September -on line as directed - submitting pictures and receipts as requested and waited patiently for a couple of weeks for a technician to come and inspect. The technician came out and spent about an hour dabbing and smearing paint on the table top. When complete it did not look any better, it looked worse. The technician said when it dried it would be matched colors. Two days later it was dry and looked worse then when he started.

Trying to get someone's attention to make another claim was a challenge through multiple calls daily with no call backs, 20-30 minute wait times on hold only to be told no ever came here and to call the store. After about 5-8 more calls someone said they would look into it and get back to me again ......CRICKETTS --- I had to call yet again.

Apparently someone named "Sue" (I won't publish the last name at this point) was supposed to look into it and get back to me.

A day or so later I get a text that the technician is coming out again. Low and behold, the same fellow who couldn't fix it the first time came out again and said it can't be fixed. He was going to make a report and I would be hearing back ---that was 2 weeks ago and here I again - trying to get someone to (1) ANSWER the phone at either the store, the warranty company or the corporate headquarters..... all to NO avail. (2) STAND BY THE WARRANTY

*UPDATE!! The Baer's Staff member Sue to the rescue!! She worked diligently with the warranty company to resolve the matter -- THANK YOU Sue!!! She took the time to research the claim, reviewed my information I provided and we are now going to replace the...

Delivery of our furniture was confirmed on May 10, during a three hour window. The following day, the three hour window expired. I called the office. The furniture was lost. It took four hours of me calling the office, pushing for an answer, as to where my furniture was. It turns out they sent my furniture to a different address, because the owner had the same name. However, my question is why does the delivery service have a different address and a different customer number and is not coordinated with the central office? After three more phone calls, I was able to contact the store manager. He threw his hands up in the air and asked me if I wanted to call the delivery service manager. What an irresponsible and lazy response. I restate it that if he was the manager, he should be advocating on my behalf. He said he could do nothing. he did say he would call me back the next day once they had discovered where the furniture piece ended up. I was informed that my piece of furniture ended up back on the delivery truck and was sent to the Fort Lauderdale area warehouse. Today is May 16, and my Furniture was finally delivered this morning. I asked for a refund of my delivery cost $149 and I am still waiting. When I asked the delivery gentleman who they worked for, they said bear furniture. The store manager told me that all the deliveries are done by third-party contractors. Not to mention that the accounting system in the office is done by hand. It is 2023. We should be able to track on money, our furniture, and have the delivery people have the same access and updated information in real time, with their office. This is not the first time that the delivery service and the lack of Customer service within the bear store itself sucks...