Dillard's — Local services in Sarasota

The foreign gal in fragrance is fantastic. They have a new cologne, Saks Fifth Avenue won’t even receive for another year she explained to me they have the exclusive. Very pricy but well worth it and wrapped the present for me Very joyful the other gal in fragrance helped and both smiled. Also Debbie in men’s clothing is fantastic! She has waited on me several years always helpful, always cheerful and smiles Gift wrapping on the other hand needs more training in customer service and manners. Gift wrapping not free. I had items I bought the previous week from Dillards and had them gift wrapped. I had a couple of items this week from Macy’s she said it will be an hour I paid for it. when I returned I had three candles that were on the first floor I brought up to gift wrap waited in line before I had chance to ask if I can pay for candles in gift wrap she hollers out NO! Glaring at me. I turned around, thinking she’s talking to a coworker and she’s stares again to me said NO! I asked I’m not able to purchase the volcano scent candles here? She gave me a good tongue lashing explained she was reprimanded for gift wrapping and the items I gave her were from Macys. The other customers are looking at me. At this point I do not see a sign Dillards items only, you never mentioned it when I gave gifts to you and when I paid for it. I don’t appreciate being treated this way your loud tone in front of all these customers when I walk up to the counter yelling NO at me. It’s not proper, rude and inconsiderate. I’ve treated you professionally, and I expect to be treated the same. If your boss reprimanded you, don’t take it out on me. There is also bad negative energy in gift wrapping. Walk by gift wrapping. None of them greet you or smile. Maybe it’s because they next to the managers offices or they simply...

I’ve never felt more uncomfortable. I was in the store Maybe 5 minutes, I tried on two pairs of Polo pants which I did not like so I folded them and put them back. I began to exit the store when I noticed a bald man with no name badge walking circles around me, he was very Hyper and aggressive the entire encounter. then started following me very closely while speaking about me to someone on the phone. I stopped and asked the man if there was something I could help him with when he told me “no I’ll see you in a little bit” he then continued to follow me so I asked what was wrong. He then told me I had stolen a t-shirt and it was in my right pocket. I stopped at the front and spoke to the security guard and asked the guard if she had any questions for me because this man is accusing me of stealing. She said no. I then asked to speak to the store Manager when the same man said it’s me. I insisted he speak to someone from the asset protection team to see if he’s been mistaken but it seemed much easier for him to accuse me in front of people and Humiliate me. I asked if the store manager was in the store and if I could speak to them. He told me that he was the manager for the day. I then asked for his name when he laughed and walked away.. I Cannot express how uncomfortable and unprofessional this encounter was. I will absolutely not be returning to the store and I hope a supervisor of this man watches the video of our encounter and can explain to this man how unprofessional and wrong his actions were. I believe I was absolutely discriminated by him from the moment I walked in to the men’s section. Very disappointed in my experience and the level of professionalism this man had especially considering he was in charge of the entire store....

Today Dillards earned a whole one star for Ms Savannah that works in the edge clothing department!!! Her customer service as a Supposedly Business Manager for this location !! She is definitely not good for there Brand !! Her attitude needs improvement and you all gave her a position she doesn't deserve !! Today I was waiting for a dressing room and she didn't care I had to ask her while she kept walking pass like as if everyone was getting on her nerves.She stated they are all full and didn't direct me to any other ones. I waited and she never helped me in one !! I walked in and helped myself . Savannah do better if you know better ! Ok checkout time gets better .. She looked like she did not want to be there !! This rude unprofessional person even finished my transaction for me without asking because she didnt want to be bothered!! I was done at this point and spoke with your professional sales manager Sarah fleming now she was very nice and apologetic!! I tried to reach out to there general manager Greg Ostberg but...