Discount Medical Supply — Local services in Sarasota

DISAPPOINTED!!! Have tried twice to shop here. After arriving at 4:45 the first time and finding them closed I called to find out their hours the next day and was told open until 5pm. Tried again since I had purchased a walker f on the store last year for my father-in-law and had a good experience at that time. Arrived at store at 4:40 after work a few days later (May 16,2017) and saw a person closing the interior door as I tried to open the front door (which was locked). They obviously knew I was there and that they were closing 20 minutes early. So if you are going to shop here don't believe their posted hours and possibly try in the middle of the day (but probably not near lunch because they likely take off early then also) I personally won't bother shopping here again. Very poor customer service to lock up early knowing a customer is at the door. I understand wanting to get home early but think staying open until your posted hours is a minimum requirement fr a business. Was disappointed since,the person inside obviously knew we were there trying to enter. The sad part was we already knew exactly what we needed and they still would have gotten out on time. Entirely disappointed and WOULD NOT RECOMMEND to anyone who actually expects a store to be open during their posted hours. BAD...

This is the first negative review I have written. I had a complex surgery on my foot that required 4 different procedures and required me to be off my foot for 6 months. I went to Discount Medical Supply and they were very helpful in recommending the equipment I would need. I purchased the equipment one week before my surgery. The week after surgery was tough and conducting business was not on my mind. I called the next week and the store closed the week between Christmas and New Years. I called the next week they were open.

I wanted to return the walker because I discovered I didn’t need it and never used it. I was told that there is no return for cash after 3 days. It is on the receipt but I had not noticed it. I was offered a credit which I will not use in the foreseeable future.

I’ve always supported small local businesses but in this case it backfired. If I had ordered through Amazon, the equipment was cheaper and their return policy is...

My mother-in-law has been going to rehabs and we need information on supplies. We stopped at Discount Medical Supply. Dean was awesome. He is so knowledgeable. This is all new to us but Dean explained in depth about our choices. Example...rent vs. buy.

We needed to get a wheelchair and shower chair. He explained the differences and what would work the best for what we needed (size, weight, height etc.). I needed these ASAP and he had everything in stock. We also needed a retractable tray table that will roll under the bed. I called him because I didn’t know how the height would work. He assured me it would be fine and it was.

We have had questions we would stop by or call him and he is always helpful. We like the fact that it’s family owned too. We will definitely buy all that we need to help my husband’s mom get better and/or feel better. Thank you Dean and family for making this...