L. Boutique — Local services in Sarasota

I would like to begin by saying that I have shopped at L Boutique since they first opened many years ago and have always enjoyed the selection in the store if not always the discernible snootiness that is often characteristic of the help. After many years and many, many purchases and no returns I have approached them with my first issue with a defective garment. I purchased a Frame Denim pair of shorts in June before I left town for the summer. After four washings the fraying met the patch pocket and because of the design the fabric split. As soon as I returned home at the end of the summer in August I took the shorts back to L Boutique assuming they would have a relationship with the manufacturer which would facilitate a solution. They refused because it was “over 30 days”. They told me to contact the manufacturer myself which I did. Five emails later Frame Denim refused in five different ways to exchange these $250 denim shorts. Frame stated that if I had purchased the garment directly from them they would cover it. But since I had purchased it from L Boutique I would have to rely on their policies. Since L Boutique said they could not take the shorts back because the receipt was over thirty days I chose to purchase exactly the same pair and return the exact same but defective shorts with the more recent receipt so that they may send them back to the manufacturer as retailer to vendor for a refund. I was heading out of town so my daughter brought the return in and I spoke with the clerks at L Boutique on the phone to explain my thoughts. Not only did they refuse to even listen let alone consider what I was calmly saying, in that I was trying to give them recourse with the manufacturer to cover defective merchandise based on what they told me regarding thirty days, but they put me on speaker phone and literally yelled at me the entire time. They told me because the store purchased the shorts in June and the manufacturer gives them thirty days to return any of the merchandise, that even if I bought them today and they split they would not take them back. And then? They hung up on me. So. After years of being a customer from the inception I will certainly never set foot in that store again. What has become crystal clear is that not only does L Boutique keep merchandise at full price for many seasons past its prime, which was always one of the things I was wary of and I found to be disrespectful of their customers, they do not offer any warranty for this far out of season merchandise. Perhaps they don’t stand behind any of their merchandise it may seem. The biggest takeaway was when they told me to contact the manufacturer and the manufacturer said they would cover it if I had purchased directly from their website. From that information I offer you my final word of advice….browse L Boutique if you must but order online from the manufacturer. The items you choose are likely outdated and already on sale online. That is the first benefit. The second benefit is a reasonable warranty and return policy. And lastly you will not suffer the most unpleasant staff of any boutique I have ever shopped. And yes, I fully expect a characteristically rude reply to this post as I would from any retailer who yells at their long term customer who is speaking calmly trying explain something and then proceeds to...

I’m from east coast (Boca Raton to be exact) and went to Sarasota for a wedding. I was only in town for a few nights and didn’t have time to pack so I googled for best boutiques in area. I ended up giving this place a shot. A little stuffy at 1st but once they know you’re not “window shopping”, they will assist & give you the attention you need. I headed straight for the Alexis section & of course, I found exactly what I was looking for. My Sales Associate was beautiful as ever and assisted me with exactly what I needed! Best dressed at the wedding and this place has everything that you would need. Can’t wait to go back and I’ll defiantly be making some online purchases form them! 5 ⭐️...

L Boutique is a one of the BEST boutiques in Sarasota! I've seen a lot of them (from my camera lens) and this place seems to have it all! Nicely designed, knowledgeable friendly staff & with a REAL keen sense of the latest women's fashion trends. Based on my business experiences with this company/staff - I would highly recommend this unique boutique to anyone who's looking for quality women's (& kid's) clothing. Great looking selection of classy and trendy fashion - shoes - and more......