Marco's Pizza — Local services in Saratoga Springs

Very Eh. I've noticed the way this pizza chain has expanded in the last few years and now that it's in our area we figured we would give it a try hoping it would be better than it was. Most everything about the entire experience was subpar. We ordered delivery and ordered four different kinds of pizzas, two cheese breads, and a bunch of extra sauces to give them a try. The cheese breads were DRY DRY DRY!! Basically just dough with nothing on them other than what seemed like about a handful of cheese in the middle. The pizzas were a little better at least in the middle where all the toppings were. LOTS of crust! About 25 to 30% of each pizza was just crust. Definitely one of the worst toppings to crust ratios we have ever had on pizza. Thank goodness for all the extra sauces we ordered that gave all of the excess dough we had on our plates some flavor. I think we will be giving them one more try and order a few of the specialty pizzas that we didn't try this time and hopefully next time turns out a little better than everything just being thrown together in a hurry the way it seemed like it was this time. The delivery time was only about 25 minutes but honestly I would have loved for it to have taken an extra 15 minutes or more and had a better quality product for my...

I saw that this location had just recently opened & wanted to give it a try. I was informed by the staff that it had only been about 2 months since they first opened their pizza shop. I also noticed that some reviews of the location & restaurant were mixed some good some definitely not so good unfortunately. Well, then I had to see for myself & make up my own mind if they were true or not. I walked in to place an order so that it would be as fresh as possible. I believe that I was helped by a young gentleman named Weston who was very helpful, friendly & courteous explaining this to me on the menu I had questions about etc. I placed my order for 2 single topping pizzas with extra sauce then just waited patiently in the lobby. He said that it would take about 10 to 15 minutes if that was okay & I replied with sure not a problem. When it was all said & done they looked perfect & taste even better. I will definitely be returning to this location especially since I also noticed that they stay open until 11:00 PM. Thank you again guys for the great customer service &...

Marcos pizza has great food and usually great service. I waited an hour for the pizza and was told it was on its way. Then, after waiting for it and having the “delivery” take 30 minutes (I’m 5 minutes away), they called me and told me they cancelled the order due to the oven being broken. I’m not mad about the oven situation, I’m upset they made me wait an hour and told me it was out for delivery all to call and say the oven broke. Like, either it was out for delivery and went to the wrong house, or it was never complete but the status and what they said did not align. Overall, just disappointed that one way or another they lied.

Edit: Weston from this location reached out, sincerely apologized, and made things right by helping me with my following order. I truly do love Marcos pizza and love ordering their food. Was disappointed by my last experience but they more than made up for it and tried to showcase extremely positive customer care. For this I...