AT&T Store — Local services in Savage

I've had a terrible experience at this store and can't seem to get anyone at this store to take accountability for their actions. I moved to AT&T in February from Verizon onto my husband's account. When I moved to AT&T, I turned in my iPhone for a credit towards a new phone. My husband upgraded his phone about a week later. He also turned in his old phone for a credit towards a new phone. AT&T is now saying we did not turn in our phones and is charging us $2000+ for the phones. I've been in the store several times with no action, asked to talk to the district manager 3 times, was told 3 times he would call me and I have yet to hear from him and customer service keeps telling me to go back to the store with the issue since it was them who didn't turn in the phones. I would like someone above the store manager to contact me instead of ignoring me. At this point, I believe AT&T stole our phones and the district manager is part of the scam. And I am stuck with the bill. I completely regret switching carriers and am planning on going back to Verizon as soon as this is cleared up. As a new customer, I am shocked at how poorly this company takes care of...

I cannot begin to say how amazing Roman was! I had been dealing with the call center for a week on an issue that they created 😡 I decided as a last ditch effort before just cancelling my service, to call in and see if someone could help. From the onset Roman listened to my (long winded) review of all that had happened and what I was seeking. When we came in store for his assistance to fix the cluster the call centers (multiple agents) created, he was not only professional, he was swift, explained each step clearly, and even helped with issues that we hadn’t previously mentioned. He was attentive to us even when others required his attention. His customer service to all that came into the store was amazing. He was able to multitask while ensuring that everyone achieved what they needed. People lightly say this, but his assistance is the ONLY reason I did not cancel my account (keep in mind I have been with AT&T for...

Roman is a wireless wizard! After ordering a new phone and second line online, the estimate for my new monthly bill tripled in cost. I immediately had buyer's remorse and didn't feel much better after calling national customer service. Fortunately the Savage store was open and Roman had a great account consolidation proposal, ultimately saving us $100 a month (plus HBO!) He efficiently helped orchestrate account changes, phone activation and setup, insurance and helped select the right new phone accessories. Hands down the best customer service I've had with AT&T in the 10 years I've been a customer. Even though I live in the West Metro, this Savage location will now be "my" store. Well worth the drive for such...